Head of IT Operations Cloud and Compute
Send a job offer directly to this candidate
Strategic Leadership: Successfully developing and implementing IT roadmaps, aligning technology with business strategy, and reporting directly to senior management.
Service Delivery & Operations: Deep experience in Enterprise Managed Services, IT delivery, Major Incident, Problem, Change, and Service Level Management, with a passion for Continuous Service Improvement.
Driving Change & Cost Savings: Successfully led implementations of software and hardware deployments, resulting in major cost savings and significant improvements in internal deployment processes (e.g., 80% improvement at Oxford University Press SA). I have also established and governed an EMEA integrated Incident, Problem & Change Center.
Team & Resource Management: Dynamic leadership for teams of up to 55 staff members, focusing on fostering healthy work environments, professional development, and delegating day-to-day tasks to focus on strategic, long-term solutions.
IT Service Management: ITIL v3 Practitioner & Foundations, ITIL V4 Foundation, IT Service Management ISO 20000.
Project & Change Management: PMP, CAPM, Prince 2 Agile Foundation/Practitioner, and Certified Change Management Professional (CCMP).
Governance & Architecture: COBIT 2019 and TOGAF.
Methodologies: Always striving to act in accordance with Lean, Agile, Scrum, and Six Sigma (holding a Six Sigma Black Belt).
Cloud & Systems: Experience leading all aspects of IT cloud infrastructure (AWS, Azure), VMware, Citrix, Windows Server O.S, Linux, and using tools like ServiceNow, Jira, and Zendesk.
I am a highly analytical, process-oriented, and customer-obsessed professional with strong problem-solving and issue resolution skills. I am committed to maintaining a high level of performance, reliability, and service to the business.
Please have a look at my cv attached to my profile
