Riyaad Osman
Customer Support
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About
I am driven, a fast learner, resilient and eager to learn new skills. I strive to maintain a high level of commitment in my current profession and respond well to new challenges. I am observant and identify things quickly and can work well under pressure in ensuring deadlines are met for the benefit of the business. If given the opportunity, I believe my work ethic. approachable nature and ambitious attitude would make me a valuable addition to your company.
Experience
As a solution driven customer support analyst with over 15 years experience in delivering efficient and effective support to internal and external customers, herewith my key responsibilities
- Answering call and emails
- Highlighting and identifying ways to resolve issues
- Monitoring calls and tickets
- Acknowledging, logging and escalating issues reported
Education
2006-01 - 2007-12 Certificate: Information Technology
College of Cape Town - Cape Town
2005-01 - 2005-12 Certificate: Sales And Marketing Education
Damelin College - Cape Town
2004-01 - 2004-12 High School Diploma
Garlandale High School - Cape Town
