Riyaaz TaYLOR

Two huge clients I had were: Constantia Insurance, Randburg and XLT Underwriting Agents/Brokers, Newlands, Cape Town until Covid lockdown and lost the clients.

Constantia

Ins. I did all recoveries from inception to the end as mentioned below. With XLT I did all recoveries pertaining to GIT (Goods in Transit) here I did recoveries, investigations acquiring reports & paperwork proving claims and preparing comprehensive reports.

Owner/Director at MVARS (2018-01 – Present)

Two huge clients I had were: Constantia Insurance, Randburg and XLT Underwriting Agents/Brokers, Newlands, Cape Town until Covid lockdown and lost the clients. Constantia Ins. I did all recoveries from inception to the end as mentioned below. With XLT I did all recoveries pertaining to GIT (Goods in Transit) here I did recoveries, investigations acquiring reports & paperwork proving claims and preparing comprehensive reports.

• Attending to recoveries & motor liabilities of company client
• Also attending to obtaining witness statements/SAPS reports/ tracing third parties
• Recovery stats based on monthly targets
• Going out to canvas new clients
• Going out on the road to perform inspection in loco- accident scene inspections
• Liaising with all market share holders
• Preparing recovery stats monthly

Recovery Administrator at Risk Benefit Solutions (2017-06 – 2018-12)

Reason for leaving - short Term contract role

• Managing recoveries / collect department
• Advising staff on recovery matters
• Applying case law & apportionment where required and deciding best course of action
• Attending to weekly and monthly stats sheets / spreadsheets
• Advising brokers on best course action, liaising with other insurers, uninsured third parties, attorneys, tracers, assessor and service providers
• Reading and understanding of merits, interpreting merits and quantum
• Attending to queries and complaints on current matters

Recovery and Tracing Manager / Assessor Investigator for RAF at REVESCO CSI CAPE TOWN (CLAIM RECOVERIES & INVESTIGATIONS) (2011-01 – 2015-09)

Reason for leaving - Retrenchment

• Managing recoveries/department
• Attending to training needs of staff
• Settling disputes internally as well as externally, approving and disapproving leave
• Advising staff on recovery matters
• Applying case law & apportionment where required and deciding best course of action
• Motivating staff towards recovering monthly set targets, attending to appraisals of staff
• Attending to weekly and monthly stats sheets / spreadsheets
• Providing gm with stats reports and percentages recovered
• Advising brokers on best course action, liaising with other insurers, uninsured third parties, attorney tracers, assessor, and service providers
• Advising on salvage action, holding weekly meetings with staff and management
• Attending to authorizing payment requests within mandate
• Attending to reading and understanding of merits, interpreting merits and quantum
• Attending to queries and complaints, editing staff letters and emails
• One on one performed on current matters
• Attending to tracing and editing and approval of trace reports, training staff on tracing as well as techniques whilst tracing etc
• Attending to physical and desktop tracing, determining fees in terms of tracing and authorizing same
• Assessing claims lodged against the road accident fund, performing full merit and quantum investigations, and submitting reports to the RAF with recommendations
• Arranging meetings and liaising with witness, saps members and attorneys and canvassing witnesses and providing assessment reports on accidents
• Investigating lost of support claims where the deceased leaves family members behind who are entitled to claim, obtaining proof of grant and SASSA payouts etc
• Daily on and off the road investigations

Recoveries & Salvage Supervisor / Manager at Constantia Insurance Company (2010-08 – 2011-12)

Reason for leaving - Relocated back to Cape Town

• Managing recoveries / collect department, attending to training needs of staff
• Settling disputes internally as well as externally
• Approving and disapproving leave
• Advising staff on recovery matters
• Applying case law & apportionment where required and deciding best course of action, motivating staff towards recovering monthly set targets
• Attending to appraisals of staff, attending to weekly and monthly stat sheets/spreadsheets, providing gm with stats reports and percentages recovered
• Advising brokers on best course action, liaising with other insurers
• Uninsured third parties, attorneys, tracers, assessors, and service providers, advising on salvage action, holding weekly meetings with staff and management
• Attending to authorizing payment requests within mandate, attending to reading and understanding of merits, interpreting merits and quantum
• Attending to queries and complaints, editing staff letters and emails
• One on one performed on current matters

Legal Claims Team Leader at TOP-EXEC MANAGEMENT BUREAU (2009-01 – 2010-07)

Santam took over work book

• Attending to third party claims and recoveries
• Dealing with service providers, attorneys' tracers, and all other service providers
• Negotiating settlements with third parties, insurers, attorneys, based on apportionment and applying case law
• Staff management for effective productivity in line with the company's deadlines and monthly targets
• Reporting on stats to management, staff training, assistance with queries & complaints
• Time management, leave approval, conflict resolution, editing of staff work in line with claims leakage
• One on counseling with staff

Recoveries Salvage Technician at SA EAGLE INSURANCE ZURICH (BRYTE INSURANCE) (2004-05 – 2008-12)

Reason for leaving - relocated to Gauteng

• Recoveries, third party claims
• Liabilities on motor and non-motor claims commercial and domestics
• Register third party claims negotiate with third parties and attorneys
• Settlement on app base on case law
• Keep in check estimates and diarized files as well as loss codes for each claim, which are registered
• Minimizing claims leakage
• Keeping stats reporting to management for targets to achieve
• Special portfolio peninsula beverage
• Managed claims on paperless system

Claims / Recoveries Clerk at OLD MUTUAL INSURANCE - PAARL BRANCH (2003-04 – 2004-06)

Reason for leaving - better prospects

• Recoveries, third party claims
• Liabilities on motor and non-motor claims commercial and domestics
• Register third party claims negotiate with third parties and attorneys
• Settlement on app base on case law
• Keep in check estimates and diarized files as well as loss codes for each claim, which are registered
• Keeping stats and reporting to senior management
• Minimizing claims leakage
• Successfully completed the Multisure / Multimark II exam

Legal Officer at SANTAM INSURANCE COMPANY (2000-06 – 2002-01)

Reason for leaving - retrenched

• Dealing with guardian run-off/managing recoveries
• Third party claims, motor & non-motor claims, liability claims
• Dealing with assessors, attorneys, tracers, clients, third parties / authorization mandate was increased to R150 000.00
• Settling TP claims on app. Based on case law in keeping monthly stats reporting to management
• Supervising GNI staff

Legal Officer at GUARDIAN NATIONAL INSURANCE COMPANY (1998-07 – 2000-06)

Reason for leaving - GNI MERGED WITH SANTAM

• Dealing strictly with recoveries & third-party claims (settlement), based on app and case law
• Authorizing payments/authorization mandate R15 000.00
• Handled heavy haulage portfolio from recoveries to settling third party claims/dealing with third parties, assessors, clients, attorneys, tracers
• Dealing with my own portfolio (clients), others insurance companies
• Appointments of attorneys to issue summons/defending third party actions
• Supervision & guidance of staff attending to queries & complaints
• Keeping monthly stats

Claims Negotiator at GUARDIAN NATIONAL INSURANCE COMPANY (1996-06 – 1998-06)

Reason for leaving - transferred to cape town - more job opportunities

• Registering claims, motor and non-motor commercial & domestic/recoveries & settling third party claims
• Dealing with third parties, clients, assessors, attorneys, tracers/handling claims from inception to completion
• Including liaising with all service providers motor & non-motor claims

Claims Negotiator at COMMERCIAL UNION INSURANCE COMPANY (1993-11 – 1996-05)

Reason for leaving - Domestic insurance certificate

• Registering motor & non-motor claims/dealing with assessors, attorneys, tracers, clients, third parties up to settlement/managing own recoveries
• Liaising with all service providers motor & non-motor claims
• Attended to peninsula beverage motor commercial portfolio

Claims Negotiator at SANTAM (PTY) LTD (2003-01 – 2003-05)

Temporary/Contract Position

• Registering of claims and the settlement thereof
• Appointing of assessors, negotiators, and specialist investigators on both motor and non-motor claims commercial & domestic
• Payments and negotiating of settlement with clients and assessors and preparing files for the legal branch
• Double checking estimates and diary systems with a view to minimizing claims leakage
• Assisting with backlog

Legal Officer at SANTAM (PTY) LTD (2002-06 – 2003-01)

Temporary/Contract Position

• Handling recoveries, third party claims/ dealing with clients, third parties, third party attorneys, own attorneys, assessors, tracers, other insurance companies
• Settlement of claims based on app & case law
• Assisting with backlog

Claim Negotiator at RISK BENEFIT SOLUTIONS (2002-04 – 2002-04)

Temporary/Contract Position

• Handling motor & non-motor claims
• Commercial domestic claims, assisting with backlog

Claim Negotiator at RISK BENEFIT SOLUTIONS (2002-02 – 2002-02)

Temporary/Contract Position

• Handling motor & non-motor claims
• Commercial domestic claims, assisting with backlog

Matriculation – Modderdam Senior Secondary School

National Senior Certificate in N2 & N3 – Protea-ville Technical College (1991)

NQF level 4 – PSG Academy Pretoria (2010-09)