Romica Nkuna

Results-driven Sales Executive with over 11 years of experience in telesales, business development, and customer relationship management across both B2B and B2C markets. Proven ability to build strong client relationships, generate leads, and consistently exceed sales targets. Experienced in working remotely with UK and US-based clients for over 4 years, demonstrating strong communication, adaptability, and cross-cultural sales skills.

Industry experience includes Financial Services, Medical Services, Real Estate, Cleaning Services, and SaaS. Known for delivering excellent customer experiences while driving revenue growth.

Sales Coordinator at Ecosource Janitorial (2025-04 – 2026-01)

• Managed inside sales activities, contacting inbound leads who had shown interest in janitorial and commercial cleaning services.
• Engaged with prospects to understand their requirements and prepare accurate service quotes.
• Processed customer payments and confirmed service bookings.
• Maintained and updated customer records using Airtable CRM to track leads, sales activity, and client information.
• Communicated with customers through SMS and messaging platforms such as QUA to confirm bookings and follow up on inquiries.
• Coordinated appointments and schedules between customers and the cleaning service teams.
• Provided customer service support, addressing concerns and resolving issues for clients who were not satisfied with services.
• Ensured smooth communication between clients and operations teams to maintain high customer satisfaction and service delivery.

Appointment Setter at Later Living Helpline (2024-11 – 2025-03)

• Conducted high-volume outbound cold calling, averaging 300 calls per day to UK homeowners.
• Introduced and explained real estate advisory services to potential clients.
• Engaged with prospects, identified their property needs, and qualified leads for consultants.
• Successfully booked appointments for property consultants to conduct detailed consultations and close sales.
• Maintained strong communication with prospects to build trust and interest in the service offering.
• Accurately updated CRM systems with call notes, lead status, and appointment details.
• Consistently met and exceeded daily and weekly appointment targets.
• Demonstrated strong telephone sales, objection handling, and relationship-building skills when engaging with UK clients.

Remote Sales Agent at KTOB PTY LTD (2024-07 – 2025-11)

• Conducted high-volume B2C cold calling, averaging 250 outbound calls per day to prospective customers.
• Promoted and sold Wi-Fi and Fibre internet packages to residential clients.
• Identified customer needs and recommended suitable connectivity solutions based on location and usage requirements.
• Successfully closed sales and converted leads into active customers through persuasive communication and product knowledge.
• Processed customer payments securely and accurately during the sales process.
• Placed service orders through various FNO (Fibre Network Operator) platforms to initiate installations.
• Prepared and drafted customer service agreements and contracts.
• Maintained accurate records by updating CRM systems with call outcomes, customer details, and sales progress.
• Managed follow-ups with prospects and customers to ensure successful onboarding and service activation.
• Consistently worked toward daily and monthly sales targets while maintaining a high call volume of 250 calls per day and a strong conversion rate.

Junior Sales Consultant at USA Global – USA Market (2020-02 – 2024-06)

• Conducted B2B cold calling campaigns targeting businesses in the US market to generate qualified leads.
• Engaged with gatekeepers and office administrators to successfully reach key decision-makers.
• Introduced and explained medical service solutions to potential clients.
• Scheduled qualified appointments and product demonstrations for senior sales representatives.
• Participated in sales demos and presentations, assisting with product/service explanations and answering client questions.
• Handled sales documentation and follow-up communication with prospects.
• Maintained and updated CRM systems with accurate client information, call outcomes, and sales pipeline activity.
• Built strong professional relationships with prospects to increase engagement and conversion opportunities.

Sales Consultant at First National Bank (Vaal) (2016-10 – 2017-02)

• Assisted customers with registering for online banking.
• Sold FNB Connect cellphone packages, SIM cards, and data.
• Assisted customers with ATM operations and account migrations.
• Sold and opened funeral covers and accounts for clients.

Call Center Consultant at Ignition Contact Center (DBN CBD) (2015-02 – 2015-06)

• Sold Telkom new lines and cellphone packages.
• Conducted cold calling and successfully captured data into the CRM.
• Consistently met daily sales targets while reporting to a team leader.

Retentions Agent (Outbound Call Center) at Quantum Financial Services (2012-07 – 2013-12)

• Resold insurance products to existing customers.
• Handled resigning procedures and ensured product details were explained clearly to clients.

Call Center Agent at Q-Zone (2011-03 – 2012-06)

• Conducted cold calling to sell 8TA cellphone packages.
• Captured customer information accurately during calls.
• Reported directly to a team leader.

Diploma – Rostech College