Ropafadzo Muzari

Dedicated and impact-driven Sociologist with a strong background in mental health, digital counseling coordination, and community wellness. Currently serving as the Digital Platform Coordinator at a leading mental health organization, overseeing online counseling services and managing a team of 15 counselors providing support to adults and youth. Skilled in program supervision, digital platform management, and the integration of wellness initiatives that promote emotional and psychological wellbeing.

Passionate about holistic health, wellness coaching, and using innovative approaches to make mental health support more accessible and effective within communities.

Digital Platform Coordinator & Youth Department Lead at Friendship Bench (2021-01 – Present)

• Oversee the delivery of online counselling services for adults through digital platforms, ensuring quality, confidentiality, and timely support.
• Supervise and provide professional guidance to a team of over 15 counsellors offering online sessions, including training, performance monitoring, and case management support.
• Lead the youth counselling department, coordinating targeted programs that address the mental health needs of young people.
• Manage volunteer onboarding, scheduling, and digital access to optimize workflow and service delivery.
• Collaborate with cross-functional teams (HR, IT, and program managers) to ensure efficient operation of digital systems and improve client experience.
• Develop strategies to enhance accessibility and effectiveness of online mental health support services.

Training Officer at Friendship Bench (2019-08 – 2020-12)

• Training in counselling using Problem-Solving Therapy (PST)
• Offering counselling sessions.

HR / Administration Officer (2014-07 – 2017-12)

• Guided the startup and management of comprehensive HR operations, systems, and programs.
• Collaborated with senior management to develop HR policies, procedures, and employee recruitment processes.
• Created and maintained group benefits databases and administered employee benefits and leave programs.
• Developed and implemented staff orientation, training, and incentive programs to enhance engagement and performance.
• Managed personnel records, HR budgets, and ensured compliance with organizational policies.
• Served as the main point of contact among employees, management, clients, and vendors.
• Oversaw general administrative duties, including diary management, travel coordination, procurement, and conference or meeting logistics.
• Took minutes and provided administrative support for key organizational meetings and events.

Master of Science in Peace, Leadership and Conflict Resolution – Zimbabwe Open University (2017 – 2018)

Bachelor of Social Science – Monash University, South Africa (2011 – 2013)