Rosanne Noel

I am a focused career minded individual with over 3 decades of experience in the Shipping World & Logistics Industry. I am an experienced self-motivated, committed, professional leader with excellent communication, detail orientated and problem solving who works persistently to deliver continued business growth. Having worked for leading corporate Shipping Lines I have a comprehensive understanding and knowledge of logistics where I have honed my skills and knowledge in International Supply Chain management.

I have also developed core competencies in my career journey of being a Customer Care Manager / National Commercial Sales & Marketing Manager for Africa/ Business Development/ Reefer Specialist /Project Management/ Africa Development Manager /Tender Key Account Manager/ Supporting Operations Manager with Clearing & Forwarding interface of Incoterms / Pricing Specialist/ Strategic Planning/Maritime Law which have enabled me to achieve successful results in client retention, and revenue growth.

Experience in planning and execution of large -scale transformation projects, including market strategy of new products I had the opportunity of being highly specialized with in -depth knowledge of perishable cargo and multi tasked in the dry and reefer segments of various commodities. Working within the Global Focal point of the reefer market in South Africa I understand the challenges or bottlenecks in Cold Supply Chain Optimization which we need to identify potential risk factors offering options and solutions in a fast-paced environment. The international business travels have exposed me to be adaptable and highly attentive leader of building a high-performance culture of diversity centered around exceptional customer service & operational excellence.

I have a proven ability to present products in a structured and professional way. My approach is team based and collaborative and I can deliver results in a competitive sales environment of which constitutes training and sharing knowledge. My mission is to harness innovation, passion, and performance to drive sustainable logistics solutions that put customers at the forefront, ensuring satisfaction and exceeding expectations.

I am confident that my skills and experience position me to make a meaningful difference to a role that aligns with my values.

Business Consultant / Global Head -Cold Supply Chain Development & Growth at REEFER LOGISTICS / SOLUTIONS AS AGENTS FOR GND INTERNATIONAL INDIA (2023-10 – Present)

Our primary solutions serve the cold chain segment, ensuring temperature -sensitive goods are continuously monitored and compliant across various industries / sectors in accurate temperature & humidity measurements, real time alerts, track perishable goods location in real time.

• Managing the Cold Chain perishable food (Imports / exports) for the customers in Southern Africa E.g. Reefer trucks during long hauls, air cargo in flight conditions, perishable and pharmaceutical in reefer containers retail cold chain stores, cold store facilities from sensors/devices to gateway and cloud.
• Implemented Clearing & Forwarding knowledge to win and keep commercial business with value added services in Logistics (Road / Rail by understanding the incoterms in Ocean Import/Export Clearing & Forwarding)
• Technology Integration – Implementing & utilizing technologies such as loT sensors, GPS tracking, & real time monitoring systems to enhance cold chain logistics as the devices can be installed in refrigerated trucks, retail cold chain stores, cold store facilities & reefer containers.
• Regulatory Compliance – Ensuring compliance with regulatory guidelines & standards for cold chain logistics, in perishable cargo and pharmaceutical industry.
• Global Logistics Management – Overseeing end -to end logistics operations, including transportation, storage and delivery of temperature -sensitive products.
• Strategy Development – Building & implementing strategies to drive profitable growth and increase market share in the cold storage business.
• Sales & Business Development – Generating revenue through business development, sourcing & handling key accounts, establishing strong relationships with key stakeholders across multiple verticals to drive business growth & partnerships, identifying new opportunities.
• Performance Monitoring – Analyzing & monitoring key performance indicators to identify areas for continuous improvement & optimize operations.
• Cost Optimization & Operational Efficiency -Identifying opportunities for cost reduction & efficiency improvements in logistics operations.
• Leadership & Team Management – Inspiring, mentoring, motivating a high -performance team covering sales, commercial, marketing. operations to achieve business objectives and foster a culture of accountability and growth.
• Co-ordinate bookings for customers with various Shipping Lines
• Apply credit facilities with different Lines based on target volumes.
• External visits with Shipping Lines to secure slots/reefer allocation per Line per trade
• Face to Face meetings with customers to obtain new business or maintain relationships with existing customers.
• Obtain forecast from customers on a weekly basis to ensure space is secured with the Lines.
• Providing market information to set commercial strategy for various perishable commodities.
• Obtain pricing on freight rates and local landside charges for all trade lanes from the Shipping Lines.
• Rates are coordinated and updated on our internal system as per market feedback.
• Negotiate terms of agreements on contracts to ensure maximum profitability.
• Works collaboratively with respective stakeholders by establishing & maintaining effective working relationships.
• Delivering on commercial targets & KPIs.
• Providing support & coaching for commercial reefer team to ensure our customers are aligned with process & protocol in the industry (E.g. Dept of Agriculture & PPECB)
• Guide and coach customers to ship via other ports, should we face bottlenecks at the main ports in South Africa.
• Attend workshops/ conferences on operational and commercial matters with various stakeholders!
• Manage the supporting operational requirements to ensure timeous deliveries.
• To ensure correct documentation is provided by the customers and sent to the respective authorities to avoid delays on consignments.
• Participate with different stakeholder’s /authorities on business or project development on the cold supply chain industry should we face any challenges.
• Drive customer centric mindset to ensure customer satisfaction.
• Offer value added services/tailor made or end to end solutions to customers including sea freight /Ex works/ customs clearing and forwarding/reliable transportation/prestaging at depots or certain facilities.

Durban Branch Manager and National Commercial Manager at TRANSITEX GLOBAL LOGISTICS (2021-03 – 2023-09)

A vision is being delivered by combining the broad product & service offering of Ocean/ “Logistics & Services “to integrate solutions for smooth & optimized cargo flows to create value for customers in the form of better supply chain.

• Oversee the branch on operational and commercial dutie

Diploma in Sales and Marketing Management – Damelin Management School, Durban (1998 – 1998)

Grade 12 – Glenover Secondary (Durban) (1984 – 1984)

Standard Procedures in Perishable Cargo – Department of Agriculture Forestry & Fisheries, Durban (2020 – 2020)

The Ultimate Sales Manager – Astrotech training (PTY, LTD), Gauteng (2018 – 2018)

Perishable products, refrigerated container shipping and cold treatment shipments – A-Bar-C Services (2017 – 2017)

Leadership (Effective Personal Productivity – LMI (Leadership Management International, INC Waco, Texas USA) (2015 – 2015)

Know and understand the basics of Marine Insurance (Diploma) – SA Maritime School, Durban (2012 – 2012)

Perishable Exporters Logistics Workshop (Commercial and Operational course)) – School of Shipping, Durban (2011 – 2011)

Dale Carnegie course (Obtained Diploma) – Dale Carnegie Training, Durban (1999 – 1999)