Call centre - Sales and customer service
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I consider myself to be a dedicated, well organized, reliable & hard-working individual. I have the ability to lead & also regard myself as a good team player. Through my work experience, I have learned to analyze information objectively & critically & use it effectively to support a point of view.
I have a passion for solving problems & will fulfill any task to the best of my abilities. Accuracy, good numeric skills & a willingness to learn are a few of my strengths. I am also deadline-driven & am able to complete tasks timorously.
Above all, I have drive, determination & motivation. Given the opportunity I am confident that I will be an asset to any company. I believe that I would contribute significantly in achieving the company’s business goals.
It would be greatly appreciated if I were considered for any position relevant to my CV that may be available.
Monitor and evaluate team performance; ensuring the required target achieved; Manage attendance and late coming; performance management in adherence to sale processes; planning and managing of leave, inclusive of rosters and work schedules; assistance in skill development based on call assessments; one on one coaching sessions and QA feedback; conduct appraisals and regular feedback sessions; managing of individual and team sales target on a daily basis.
2002
