Jabulile Jay Mjilo

Results-driven Customer Service Professional with experience in inbound call centre operations, customer support, complaint resolution, and administration. Proven ability to handle high call volumes, resolve customer concerns efficiently, and deliver exceptional service while meeting quality standards. Strong communication, problem-solving, and computer skills with a commitment to customer satisfaction.

Customer Service Agent - NUTUN – CAPITAL ONE

• Handled inbound customer calls and provided professional assistance.
• Resolved customer enquiries, complaints, and account-related concerns.
• Maintained high customer satisfaction and service quality standards.
• Accurately captured and updated customer information on internal systems.
• Worked effectively in a target-driven call centre environment.

Assistant Facilitator - ICOLLEGE

• Supported learners and facilitated educational programmes.
• Managed learner records, assessments, and administrative tasks.
• Prepared training materials and maintained compliance with procedures.
• Delivered guidance and support to ensure learner success.

Facilitator - SPORT & RECREATION YOUTH CAMP

(2019-01 - 2021-12)

• Facilitated youth development programmes and activities.
• Prepared learning materials and participant activities.
• Maintained records and supported programme administration.

National Senior Certificate - African Vision Secondary School (2015)

Business Administration NQF 4 - Services SETA

Facilitate Learning Using a Variety of Given Methodologies - ETDP SETA

Grade R Play Based Learning

Assessor - SAQA