Sameer Osman

Highly accomplished Business Unit and Operations Manager with over 20 years of progressive experience in cleaning, hygiene, pest control, sales, and business development. Adept at full P&L management, strategic planning, team development, and delivering operational excellence. Skilled in managing large portfolios, client relationships, tender processes, and driving revenue growth. Recognised for exceptional leadership, integrity, and the ability to implement efficient operational systems.

Business Unit Manager at Bafenyi Cleaning (2024-01 – 2025-02)

• Full P&L management and development of market strategies to achieve business goals.
• Oversee day-to-day operations, delegating and coordinating team tasks effectively.
• Build and maintain strong customer relationships while ensuring service excellence.
• Implement, maintain, and enforce policies, procedures, and quality standards.
• Lead, coach, and mentor staff to improve performance and career growth.
• Prepare annual budgets and develop long-term business and marketing plans.

Business Development Executive at Bidvest Prestige (2021-08 – 2023-12)

• Managed and developed an existing client portfolio while actively pursuing new clients.
• Prepared and submitted professional proposals, bids, and tender responses.
• Maintained strong supplier relationships to ensure quality and timely service delivery.
• Monitored and analysed sales performance to implement strategic initiatives.
• Conducted market research and identified new business growth opportunities.
• Collaborated with internal teams to achieve monthly sales budgets and growth targets.
• Achievement: Highest Target Nationally – Millionaire's Club 2023.

Strategic Accounts Manager at Servest Cleaning Services (2020-10 – 2021-07)

• Managed key accounts with a portfolio of R2.2 million across 17 sites.
• Oversaw service intelligence, operational strategy, and daily site performance.
• Built and maintained strong client relationships, ensuring exceptional customer satisfaction.
• Controlled budgets, costs, and operational assets to meet financial targets.
• Reviewed and restructured work schedules to improve service delivery and efficiency.
• Ensured compliance with ISO requirements, company policies, and all regulatory standards.

Branch Manager at Servest Cleaning Services (2016-05 – 2020-10)

• Promoted to lead branch operations, managing a portfolio of R3.8 million across 110 sites.
• Directed 3 Operations Managers, 5 Site Managers, 10 Supervisors, and support staff.
• Oversaw full P&L management, HR representation at CCMA, and operational strategy.
• Developed market strategies, coached teams, and drove performance to exceed expectations.
• Maintained strict cost control, asset management, and compliance with policies and standards.
• Led business planning, forecasting, and continuous improvement initiatives.

Operations Manager at Servest Cleaning Services (2012-08 – 2016-04)

• Managed existing portfolio, wages, staffing, site audits, and client reporting.
• Chaired hearings, resolved CCMA and employee issues, and ensured compliance with employment regulations.
• Oversaw site inspections, problem-solving, and service delivery excellence.
• Maintained operational reporting systems including ERS and Biometric clocking systems.
• Provided leadership and coaching to operations staff, fostering high-performing teams.
• Awards: Operations Manager of the Year 2014; National Operations Manager of the Year 2015.

Area Manager / Head of Sales at Red Alert Cleaning and Security (2009-03 – 2012-07)

• Managed and maintained client portfolios, including payroll and operational reports.
• Conducted site inspections and audits to ensure service quality.
• Developed and implemented marketing strategies for new business acquisition.
• Delivered sales presentations and secured corporate-level contracts.
• Award: Exceptional Work Performance 2009.

Area Manager at Mvelaserve Cleaning Services (2008-06 – 2009-02)

• Oversaw area operations and corporate sales activities.
• Delivered client-focused sales presentations and secured new contracts.
• Managed staff and ensured compliance with operational standards.
• Award: Outstanding Commitment 2008.

Warranty Sales Consultant / Senior Sales at Game (Mass Discounters) (2005 – 2008-06)

• Provided high-level customer service and sales support.
• Developed and maintained new and existing client relationships.
• Assisted in training junior sales staff on product knowledge.
• Achieved sales targets consistently while ensuring customer satisfaction.

Site Planning / Project Management at M & M Hiring (2000-04 – 2002-07)

• Coordinated site planning and project management for corporate events.
• Delivered high-level customer service for corporate gatherings.
• Worked on major events including Standard Bank Arena and MTN Events.

Generic Management NQF5 – ICHAF Training Institute (2022)

Managing Managers for Results – Gordon Institute of Business Science

Business Management 1A – Varsity College

Sales and Marketing Management – Damelin Business School

Microsoft Excel Module 1 & 2 – Key Training Solutions

Food Industry Awareness, HACCP, Food Safety – Servest

Development of Cleaning Systems, Carpet & Floor Maintenance – Siyaya Skills Institute

Professional Sales, Telephonic Sales, Customer Liaison, Time Management – Game Internal Programme

Grade 12 in English, Afrikaans, Mathematics, Metal Work, Geography, Biology – Stanmore Secondary School