Tracy Bethel

Highly experienced hospitality professional with more than 20 years of management experience in luxury hotels, lodges and international resorts. Proven ability to manage rooms divisions, housekeeping departments, guest services, food & beverage operations, and staff teams while maintaining high service standards. Recognised for strong leadership, operational efficiency, staff development, and exceptional guest relations.

Experienced in managing multicultural teams, implementing operational systems, controlling budgets, and ensuring outstanding guest satisfaction.

Housekeeping & Laundry Manager at Premier Hotel The Moorings (2025-08 – Present)

Responsible for the full housekeeping and laundry department operations.

• Managing daily housekeeping and laundry operations
• Supervising and training housekeeping teams
• Managing budgets, supply costs and staff wages
• Conducting room and facility inspections
• Handling guest complaints and service recovery
• Managing supplier relationships and stock procurement
• Coordinating preventative maintenance with technical teams
• Implementing health and safety procedures
• Managing lost and found processes
• Processing departmental orders through Xero

Property Manager – Airbnb Portfolio at Mackenzie Properties (2023-05 – 2025-09)

Managed 25 Airbnb properties, ensuring smooth operations and exceptional guest experiences.

• Guest communication, check-ins and departures
• Property inspections and maintenance coordination
• Managing housekeeping and garden staff
• Owner liaison and property management
• Laundry and stock control
• Establishing operational standards and procedures

Lodge Manager at Barefoot Addo Elephant Lodge & Safari (2019-10 – 2023-04)

Managed a luxury tented lodge in the Zuurberg Mountains overseeing all departments.

• Managing housekeeping, front office, maintenance and F&B
• Staff recruitment, training and performance management
• Budget control for food, liquor and operational supplies
• Guest hosting and lodge operations management
• Menu planning and stock control
• Operational reporting and administration
• Implementing health and safety procedures
• Operating the Semper Hotel system

Executive Housekeeper at Pezula Hotel (2018-09 – 2019-10)

Managed a large housekeeping team within a luxury hotel environment.

• Staff supervision and scheduling
• Department administration and budgeting
• Quality control inspections
• Guest complaint resolution
• Stock control and supplier management
• Opera PMS operations

Executive Housekeeper at The Bay Hotel (2017-11 – 2018-08)

• Managed the housekeeping department of a luxury hotel
• Supervised staff recruitment and training
• Maintained quality standards and room inspections
• Coordinated maintenance and guest service recovery

Executive Housekeeper at Summerstrand Hotel (2016-03 – 2017-10)

• Managed housekeeping and laundry operations
• Staff supervision and scheduling
• Budget management and stock control
• Guest service and complaint resolution

Area Manager at Elite Cleaning Services / Servest (2012-01 – 2015-12)

Managed 41 operational cleaning sites and large staff teams.

• Site inspections and quality control
• Client relationship management
• Staff recruitment and training
• Budget and stock management
• Health and safety compliance

Rooms Division Manager at Blue Bay Beach Resort & Spa (2008-01 – 2010-12)

Managed rooms division operations within a 5-star international resort.

• Managing 35 staff members
• Guest service and complaint handling
• Maintenance coordination
• Operational reporting
• Stock and supply management

Rooms Division / Front Office Manager at Valley Lodge (2006-01 – 2008-12)

Responsible for front office operations, guest services and housekeeping coordination.

• Managing reception teams
• Guest relations and service recovery
• Financial reporting and reconciliation
• Staff supervision and scheduling

Professional Secretary Diploma – Intec College (1998)

N2 & N3 Business Studies in Business Studies – Welkom Technical College (1989)

Standard 8 – Welkom High School