Sandiso Gumede

Dedicated IT Coordinator and IT Support Technician with hands-on experience providing technical support, maintaining computer systems, managing networks, and supporting staff in an educational environment. Skilled in hardware and software troubleshooting, Microsoft 365, user support, and IT administration. Passionate about technology, IT infrastructure, cybersecurity, and delivering reliable solutions that improve productivity and system performance.

IT Coordinator at Hlahlindlela High School (2025-10 – Present)

• Provide first-line IT support for educators, administrative staff, and learners by diagnosing and resolving hardware, software, printer, and network issues.
• Configure and deploy desktop computers and laptops, including Windows setup, Microsoft 365 applications, Outlook, Teams, and user configuration.
• Troubleshoot Wi-Fi connectivity, Microsoft 365 account issues, email access, and printer problems to minimise disruptions to teaching and administrative activities.
• Support educators by providing one-on-one assistance with Microsoft Office, Teams, email, and general computer usage.
• Install, configure, and maintain classroom and office IT equipment, ensuring systems remain operational and secure.
• Coordinate with Department of Education technicians to resolve Microsoft 365 licensing, email account, and system issues requiring higher-level support.
• Assist with maintaining IT equipment inventory and the setup of computer laboratories and educational technology resources.
• Supported the deployment and configuration of educator laptops, ensuring staff had access to Microsoft 365, Outlook, Teams, and other essential teaching applications.

IT Support Intern at Cato Manor Community Health Centre (Department of Health) (2025-06 – 2025-09)

• Provided first-line technical support for healthcare staff by diagnosing and resolving hardware, software, printer, and network-related issues.
• Installed, configured, and maintained Windows operating systems, Microsoft Office, antivirus software, printers, and other essential applications.
• Upgraded and repaired desktop computers by replacing RAM, hard drives, and other hardware components to improve system performance.
• Joined Windows devices to the organisational Active Directory domain and configured user profiles.
• Configured and troubleshot internet and intranet connectivity to ensure reliable access to clinical systems and network resources.
• Assisted with DHIS and TIER.Net data capturing and ensured system availability for daily healthcare operations.
• Logged and tracked IT support requests, escalated complex incidents to senior technicians, and followed up to ensure timely resolution.
• Performed routine system maintenance, including temporary file cleanup, software updates, and preventive maintenance to maximise computer performance.
• Documented technical issues, logged support requests, and collaborated with senior technicians to resolve hardware, software, and network incidents.

MICT SETA NQF Level 4 qualification in ICT Learnership – Vodacom Foundation Youth Academy (2024-06 – 2025-09)

N6 Electrical Engineering (Report 191) in Electrical Engineering – Umfolozi TVET College (2023-06)

National Senior Certificate (Matric) – Dawnview High School (2018-11)