Sandra Sanoke

Experienced and results-driven professional with expertise in corporate administration, client relationship management, and operational efficiency. Skilled in handling high-pressure environments, problem-solving, and delivering exceptional customer experiences. Adept at stakeholder engagement, event coordination, and compliance with industry standards.

Pension Fund Administrator - NBC Holdings (2024-01) - Managing corporate and umbrella funds authorization (Withdrawals, Death, Section 14, Ill-Health, Divorces, Two-Pot Claims) - Conform to regulation, standards and procedures when it comes to quality assurance.

Quality Assurance

Administrator - Salt Employee Benefits (2023-07 - 2023-12) - Managed corporate funds authorization (Private Security Sector and Transport Sectors).

• Managed client escalations and resolved queries within 24 hours.

Personal

Assistant to COO - Salt Employee Benefits (2022-01 - 2023-06) - Addressed high end client queries and ensured rapid resolution.

• Managed executive travel and diary scheduling.
• Assisted in business development, tender administration, and consulting division.
• Coordinated internal and external meetings and events.
• Consolidated internal reports for the COO's approval Call Centre Operator - Salt Employee Benefits (2018-12 - 2021-12) - Answered an average of 100 calls per day, ensuring quality service delivery.
• Resolved complex client issues and provided feedback on unresolved queries.
• Escalated cases to senior management and ensured weekly follow-ups.
• Co-conducted training and team-building sessions.

Branch

Manager - African Bank (2013-11 - 2015-03) - Managed loan application workflows and adherence to SOPs.

• Ensured compliance with credit card policies and financial regulations.
• Supervised staff recruitment, training, and leave management.
• Developed business strategies to drive sales growth. Tele-Sales Consultant - Introstat (2009-04 - 2013-10) - Achieved monthly sales targets consistently.
• Identified prospective customers and converted leads into sales.
• Negotiated pricing terms and prepared sales agreements.
• Maintained customer relationships for repeat business.

Sales

Representative - Morlite Industries (2007-03 - 2009-04) - Identified potential clients for sales.

• Negotiated pricing and contract terms.
• Managed promotional events and sales meetings. Receptionist - Safic Pty LTD (2003-11 - 2006-11) - Served as the first point of contact for clients.
• Assisted visitors and directed inquiries.
• Managed reception operations including petty cash Switchboard Operator - Riviera Internation Hotel (2002-01 - 2002-03) - Managed high-volume incoming calls.
• Assisted front desk consultants with guest check-ins and check-outs.