Sanele Nhlapo

Highly vigilant, disciplined, and accomplished Security Management Professional with over five years of dedicated experience executing comprehensive protection, asset preservation, and strategic risk mitigation. Demonstrates an outstanding track record as a Site Supervisor Reliever, seamlessly managing cross-functional security forces, optimizing corporate surveillance assets, and reinforcing strict alignment with SANS and corporate safety protocols. Highly adept in dynamic incident response command, asset protection, fleet management, and streamlined operational administration within demanding high-stakes environments.

Security Officer & Site Supervisor Reliever at Bidvest Protea Coin (2021-02 – Present)

• Supervisory Command: Spearhead tactical on-site operations as a relief supervisor, executing workforce management, assigning patrol parameters, and sustaining uncompromised business continuity.
• Fleet Administration & Inspection: Oversee fleet administrative tasks, routine safety audits, and vehicle inspections to ensure maximum fleet availability, regulatory compliance, and operational readiness.
• Regulatory Compliance: Conduct detailed safety inspections, ensuring strict operational alignment with organizational security frameworks and statutory physical security protocols.
• Surveillance & Threat Mitigation: Monitor complex CCTV matrices, integrated alarm architectures, and access control infrastructure to detect, isolate, and neutralize vulnerabilities or breaches.
• Incident Command & Resolution: Architect and direct emergency response maneuvers for high-risk anomalies, including trespassing, theft, and asset vandalism, while collaborating efficiently with physical response units.
• Audit & Documentation: Formulate and archive precise, legally defensible security registers, shift handovers, and comprehensive incident records to sustain transparency and accountability.

Sales Consultant & Customer Service Administrator (MTN) at Direct Channel Holdings (2014-08 – 2016-09)

• Digital Communications Management: Administered and processed high-volume, critical inbound email workflows within specialized Egain and EPPIX database frameworks, exceeding SLA resolution parameters.
• Conflict Resolution & CRM Integrity: Managed and resolved escalations from high-value clients, systematically logging interactions into the corporate CRM to maintain a robust, compliant data trail.
• Business Development: Handled client communications and structured targeted cold-calling initiatives to upsell specialized digital communication services, consistently executing individual and team revenue benchmarks.

National Senior Certificate (Matric / Grade 12) – Kwa Mahlobo Secondary School (2013)