Sarah Samuels

Dealt with/and solved customer queries via email Assisting with/and handling of general enquiries Made amendments upon request

Economics Advisor - TELEPERFORMANCE

(2022-05 - 2024-08)

• Dealt with/and solved customer queries via email
• Assisting with/and handling of general enquiries
• Made amendments upon request
• Advised customers regarding queries via email according to company policy and procedures
• Transferred customers to relevant departments when needed

Leads Generator (Remote) - DATA DISCOVERY

(2021-05 - 2022-04)

• It was a remote position
• Worked on CRM
• Offered additional products and services to existing customers
• Was required to meet daily, weekly and monthly targets
• Sold credit cards and loans

Debt Advisor - BELTIC INVESTMENTS

(2018-04 - 2021-04)

• Assisting with and handling of general enquires
• Faxing documentation and distribute faxes
• Offered debt review services (sales)
• Transferred customers to correct agreement documents when needed

Customer service consultant/email advisor - WEBHELP

(2017-02 - 2017-11)

• Follow up on some and make sure all queries were resolved telephonically and via email
• Assisting with and handling of general enquires
• Faxing documentation and distribute faxes
• Connected domestic and international flights within UK whilst updating customer telephonically
• Amended customer flights on request
• Reimbursed and compensated customers using own discretion
• Advised customers regarding queries via telephone and email according to policy
• Email communications advisor (advised customer according to product knowledge and policy)

Telesale Consultant/Customer Services Consultant/Credit Limit Increase Consultant - WFS

(2008-08 - 2013-01)

• Dealt with and solved customer queries and discrepancies via telephone
• Transferred customers to correct department when needed
• Sold credit cards, loans, store cards and insurance to existing and new customers
• Was required to meet daily and monthly targets
• Increase customers credit limits on existing accounts according to customers affordability standards
• Faxed and email customers agreement documents when requested

Sales Consultant - FLEXICELL

(2005-04 - 2007-11)

• Sold airtime and cellphone packages
• Was required to meet daily and monthly targets
• Filing of personal data
• Assisted at reception and administration
• Ensure customer paid before receiving packages
• Faxing documentation and distribute faxes

General Worker - WIMPY

(2004-03 - 2005-01)

• Receiving of money, petty cash and receipts (also worked as cashier)
• Receiving messages via fax machine
• Filing of personal data
• Made drinks in softserve department
• Waitress
• Maintenance of registers

Cashier / General Worker - KWIKSPAR

(2003-05 - 2004-01)

• Sold airtime and cellphone packages
• Was required to meet daily and monthly targets
• Filing of personal data
• Assisted at reception and administration
• Ensure customer paid before receiving packages
• Faxing documentation and distribute faxes

Grade 12 - Aloe High School (2002)