Economics Advisor - TELEPERFORMANCE
(2022-05 - 2024-08)
- Dealt with/and solved customer queries via email
- Assisting with/and handling of general enquiries
- Made amendments upon request
- Advised customers regarding queries via email according to company policy and procedures
- Transferred customers to relevant departments when needed
Leads Generator (Remote) - DATA DISCOVERY
(2021-05 - 2022-04)
- It was a remote position
- Worked on CRM
- Offered additional products and services to existing customers
- Was required to meet daily, weekly and monthly targets
- Sold credit cards and loans
Debt Advisor - BELTIC INVESTMENTS
(2018-04 - 2021-04)
- Assisting with and handling of general enquires
- Faxing documentation and distribute faxes
- Offered debt review services (sales)
- Transferred customers to correct agreement documents when needed
Customer service consultant/email advisor - WEBHELP
(2017-02 - 2017-11)
- Follow up on some and make sure all queries were resolved telephonically and via email
- Assisting with and handling of general enquires
- Faxing documentation and distribute faxes
- Connected domestic and international flights within UK whilst updating customer telephonically
- Amended customer flights on request
- Reimbursed and compensated customers using own discretion
- Advised customers regarding queries via telephone and email according to policy
- Email communications advisor (advised customer according to product knowledge and policy)
Telesale Consultant/Customer Services Consultant/Credit Limit Increase Consultant - WFS
(2008-08 - 2013-01)
- Dealt with and solved customer queries and discrepancies via telephone
- Transferred customers to correct department when needed
- Sold credit cards, loans, store cards and insurance to existing and new customers
- Was required to meet daily and monthly targets
- Increase customers credit limits on existing accounts according to customers affordability standards
- Faxed and email customers agreement documents when requested
Sales Consultant - FLEXICELL
(2005-04 - 2007-11)
- Sold airtime and cellphone packages
- Was required to meet daily and monthly targets
- Filing of personal data
- Assisted at reception and administration
- Ensure customer paid before receiving packages
- Faxing documentation and distribute faxes
General Worker - WIMPY
(2004-03 - 2005-01)
- Receiving of money, petty cash and receipts (also worked as cashier)
- Receiving messages via fax machine
- Filing of personal data
- Made drinks in softserve department
- Waitress
- Maintenance of registers
Cashier / General Worker - KWIKSPAR
(2003-05 - 2004-01)
- Sold airtime and cellphone packages
- Was required to meet daily and monthly targets
- Filing of personal data
- Assisted at reception and administration
- Ensure customer paid before receiving packages
- Faxing documentation and distribute faxes
