Sascha Van Tonder
Experienced hospitality and operations manager with over a decade of experience in customer service, staff management, administration, budgeting, stock control, events, supplier co
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About
Experienced hospitality and operations manager with over a decade of experience in customer service, staff management, administration, budgeting, stock control, events, supplier coordination, and workplace health and safety. Currently managing operations at Motherland Coffee Company, with hands-on responsibility for staff training, health and safety protocols, administration, supplier follow-ups, customer relations, and achieving financial targets. A practical, organised and people-focused professional seeking opportunities in health and safety, food safety, administration, or related operational roles.
Experience
Manager - Motherland Coffee Company
(2021-07)
- Manage daily operations and staff, ensuring smooth and efficient service delivery.
- Maintain and implement workplace health and safety protocols and support staff compliance.
- Train and develop staff in operational procedures, customer service, and workplace standards.
- Handle administration, phone orders, customer relations, and customer follow-ups.
- Coordinate with suppliers and conduct follow-ups to support reliable stock and service levels.
- Monitor financial performance, work within budgets, and consistently pursue and achieve set goals.
Senior Manager / Events Manager - Doppio Zero
(2017-01 - 2021-06)
- Managed front-of-house operations and supervised waiters and service teams.
- Handled administration, stock control, supplier coordination, and operational planning.
- Planned and managed events, including budgeting, seasonal functions, charity initiatives, and catering.
- Coordinated event logistics and teams while maintaining high customer-service standards.
- Supported community initiatives including Ladles of Love and Happy Environment.
Waiter / Cashier / Manager - Rocomamas
(2014-12 - 2016-12)
- Progressed through customer-service, cashier, and management responsibilities to Senior Manager.
- Managed staff, administration, phone operations, stock placement and capturing.
- Assisted with budgeting and operational planning while maintaining strong customer service.
- Supported day-to-day restaurant operations and team coordination.
Education
National Senior Certificate - Matric - Silverton High School (2014)
Additional Study - First-year Photography
