Sebza Miheal
IT Service Desk Agent
Talent
JohannesburgMember since June 28, 2026
De-escalationMentoringCustomer Service
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De-escalationMentoringCustomer Service
About
Dedicated and adaptable IT Service Desk Agent with strong customer service expertise and a track record of resolving technical issues efficiently while maintaining professionalism. Skilled in de-escalation, policy guidance, and relationship-building. Known for mentoring junior staff and contributing to a positive, high-performing service desk environment.
Experience
IT Service Desk Agent - Ulwembu (ACSA)
(2021-01)
- Provided clients with clear guidance on IT policies and procedures.
- Resolved customer complaints promptly to maintain strong professional relationships.
- Delivered fast, thorough issue resolution ensuring minimal downtime.
- De-escalated challenging situations using professional, punctual, and polite communication.
- Built trusted relationships with clients through consistent and supportive service.
- Mentored junior agents by sharing best practices and offering continuous support.
Education
Bachelor of Commerce - Information and Technology Management - MANCOSA (2028-12)
Matric - Esibonelwesihle Secondary School (2016-12)
End User Computing - Siyafunda CTC (2018-12)
Skills
IT Service Desk Agent
