Seithati Tsoanyane

Detail-oriented and reliable administrative professional with over 8 years of combined experience in customer service, financial services, administration and retail. Experienced in handling customer enquiries, processing transactions, maintaining accurate records, data capturing, filing documentation and supporting daily business operations. Proficient in Microsoft Office and CRM systems, with strong communication, organisational, problem-solving and time-management skills.

Able to work accurately under pressure, meet deadlines, maintain confidentiality and provide professional service to clients and colleagues.

Financial Consultant / Administrative Support - OLD MUTUAL FINANCE

(2022-06)

• Provide professional customer service and administrative support to clients.
• Process and capture customer information accurately on internal systems.
• Handle and maintain customer documentation and records.
• Manage filing systems and ensure documents can be retrieved efficiently.
• Respond to customer enquiries and assist with resolving queries within required timeframes.
• Prepare reports and maintain accurate administrative records.
• Schedule meetings and appointments and assist with calendar management.
• Coordinate office supplies and support day-to-day branch administrative activities.
• Use Microsoft Office and CRM systems to capture, update and manage information.
• Maintain professional relationships with clients and colleagues.
• Handle customer information responsibly and maintain confidentiality.
• Assist with administrative processes to improve office efficiency.
• Work effectively under pressure while managing multiple tasks and deadlines.
• Support sales and customer-service activities while consistently working towards monthly targets.
• Consistently exceeded monthly sales targets by 15%.
• Contributed to improved customer query resolution through efficient documentation processes.
• Supported branch operations by improving filing and reporting accuracy.

Cashier - SPORTSCENE

(2018-08 - 2022-05)

• Processed customer purchases and payments accurately and efficiently.
• Handled cash, card and other payment transactions in accordance with company procedures.
• Provided professional and friendly customer service.
• Assisted customers with enquiries and resolved basic customer queries.
• Maintained accurate transaction records and assisted with daily administrative duties.
• Balanced and reconciled cash and transaction records.
• Operated point-of-sale systems and processed transactions accurately.
• Assisted with filing, documentation and maintaining organised records.
• Worked effectively in a busy retail environment while maintaining accuracy.
• Communicated with customers and colleagues professionally.
• Followed company policies and procedures when handling cash and customer information.
• Worked as part of a team to achieve daily operational objectives.

National Senior Certificate (Matric) - MOSS SIBI SECONDARY SCHOOL (2013)

Healthcare Certificate - HEALTH ICON COLLEGE (2015)