Sentle Maimele

Dedicated and empathetic communicator with call-centre experience and a strong focus on customer support, sales and retention. Skilled at active listening, identifying customer needs, resolving concerns and maintaining a professional customer experience. Comfortable working with CRM systems, telephony, live chat and ticketing platforms while managing multiple tasks accurately.

Call Centre Agent at Italk Financial

• Supported customers while maintaining a professional, empathetic and service-focused approach.
• Identified customer needs and promoted relevant products and services through cross-selling and upselling.
• Contributed to sales and retention activities in a customer-facing call-centre environment.

Business Management – South West Gauteng College

Design and Garment Making – Peo Entle