Sesethu Msutwana

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.

Customer Service Expert - Huntswood (UK Financial Services)

(2020-02 - 2021-08)

Banking Sector

• Dealing with customer queries
• Communication with customers via email, telephone and chat
• Processing International and Local Payments
• Setting up Standing Orders and Direct Debits
• Handling Disputes, Loans and Overdafts.
• Escalating customer queries when necessary.
• Dealing with lost and Stolen cards
• Setting up mobile app.
• Cancellation of standing orders and lost cards.

Customer Service Advisor - Teleperformance (UK BROAD TECHNICAL SUPPORT)

(2021-11 - 2023-09)

• Troubleshooting
• Technical Support
• Work with Internal Departments to meet customer needs
• Equipment replacement
• Communicate with customers via email, telephone and chat
• Provide knowledgeable answers to questions about product and availability
• Setting up payment options
• Data entry in various platforms
• Provide product technical support to customers
• Follow escalation policies and procedures
• Track and Follow cases to ensure that they closed in an efficient and timely manner
• Floor assistant offering additional support to new advisors
• Worked as secondment team leader
• Provide feedback to his/her superior on emerging issues that have been identified and works proactively, highlight areas that needs improvement.

Customer Service ( US Healthcare) - EXLSERVICE SOUTH AFRICA

(2024-04-15)

Healthcare Sector

• Assisting Members with Copays, Deductibles and Benefits.
• Resetting password for Members who want to login to their portal
• Providing accurate Medical benefits and Pharmacy Benefits.
• Telling members their current Stages within the Plan
• Assist with Enrollment and Application
• Providing Feedback on their status application.
• Provide them with knowledge of what is covered or not covered under their benefits.
• Provide policy status.

NCV - Aloe Senior Secondary High (2018)

Business Management - Boland College (2019)