Shancho Jacobs

I am consistently punctual and enthusiastic about advancing into a managerial position, as it presents new challenges and responsibilities. By leveraging my experience as a team supervisor along with the skills acquired from my previous roles, I am confident that I can create systems and protocols that enhance interdepartmental communication and boost overall productivity. I am looking for a fulltime role that provides professional challenges while allowing me to utilize my interpersonal skills, exceptional time management and problem-solving abilities.

I am organized and reliable, and adept at handling multiple priorities with a positive outlook. I am also willing to take on additional responsibilities to achieve team objectives.

Job Shadowing (HR Intern) at OpCommsHQ (2022 – 2025-05)

Aided in addressing significant employee relations challenges by fostering work-life balance and ensuring employees feel appreciated. This involved conducting employee surveys, identifying solutions, enhancing employee engagement, reducing turnover, and providing assistance with company events and HR support on-site.

• Conducted employee surveys and identified solutions
• Enhanced employee engagement and reduced turnover
• Provided HR support on-site
• Assisted with company events

Customer Service Advisor at OpCommsHQ (2022 – 2025-05)

Web chats, email communication, player servicing, gaming support, player retention, marketing, problem resolution, game evaluations and the approval or rejection of bonuses or credits.

• Handled web chats and email communication
• Provided gaming support and player servicing
• Managed player retention and marketing
• Resolved customer problems
• Evaluated games and processed bonus approvals

Customer Service Advisor / Technical Support at Webhelp SA Outsourcing (Pty) Ltd (2020 – 2022)

Customer inquiries and grievances, Resolution of issues, Correspondence via email, Troubleshooting devices including televisions and scheduling repairs.

• Handled customer inquiries and grievances
• Resolved customer issues
• Managed email correspondence
• Troubleshot devices including televisions
• Scheduled repairs

Personal Assistant / Supervisor at Angel Decor (2015 – 2020)

Administration, Reception duties, Invoicing, Inventory Management, Communication with Suppliers and Clients, Quotes and Orders, Events Coordination, Banking tasks, Petty Cash Management, Training Sessions, Developing and overseeing team schedules, Workflow management, Bookkeeping and Team Leadership.

• Managed administration and reception duties
• Handled invoicing and inventory management
• Communicated with suppliers and clients
• Processed quotes and orders
• Coordinated events and banking tasks
• Managed petty cash and training sessions
• Developed team schedules and workflow management
• Performed bookkeeping and team leadership

Matric – Garlandale High School

HR Management Diploma in Human Resources Management – Optimi College

Training Academy in Emergency Evacuation Marshall – EMCARE (2024 – 2024)