Shandre` Mackay

Dedicated and professional customer service and administration professional with several years of experience in sales, client support, administration, and communication. Strong ability to work under pressure, meet targets, and provide excellent customer service. Experienced in handling inbound and outbound calls, data capturing, billing queries, and administrative support.

Seeking a driving or driver-support position where I can apply my communication skills, reliability, and professional work ethic.

Customer Service & Outbound Sales - AllLife Insurance

(2019-01)

• Conduct outbound sales calls to prospective clients
• Explain insurance products, terms, and conditions to customers
• Assist clients with billing and policy-related queries
• Update client personal information on the system
• Process proof of payments, policy upgrades and collections
• Handle inbound and outbound customer service calls
• Assist team members with training and support
• Meet daily sales targets and KPIs
• Communicate professionally with clients and cessionary regarding policy matters

Customer Service Consultant - Multichoice

(2017-01 - 2019-12)

• Assisted customers with DStv account activations
• Handled billing and payment allocation queries
• Captured customer information accurately
• Assisted customers with viewing and technical support queries
• Explained installation processes and services to customers
• Processed account fund transfers

Administrative Assistant - Rea Vaya Piotrans

(2016-01 - 2019-12)

• Data capturing and record management
• Filing and document administration
• Assisted with reception duties and answering calls
• Conducted research related to professional driving
• General office administration support

Matric (2015-12)

Professional Driving Course (2017-12)