Sharon Nkumanda
Customer Support Consultant
Talent
Cape Town, City of Cape TownMember since July 22, 2023
Customer Support ConsultantBack OfficeSalesforceAmazon ConnectFreshdeskCustomer ServiceSalesMulti-taskingCustomer Retention
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Customer Support ConsultantBack OfficeSalesforceAmazon ConnectFreshdesk
About
I’m a very interesting individual with experience in interacting with people from all source of life. I have a passion for customer care. I’m ả pupils person with very good community skills.
Experience
Customer Service/Sales Advisor
More than 5 years' experience in customer service/sales field with expertise in establishing customer/client needs and building relationships.
- Establish customer/client needs to help them choose the best product tailored to suit their needs
- Build rapport with people from all walks of life, primarily servicing clients from the UK and USA
- Handle and work on multiple profiles simultaneously
- Build relationships that lead to customer/client retention
Call Centre Consultant
Experience as a call centre consultant demonstrating strong multi-tasking abilities.
Skills
Customer Support Consultant
