Thabo Sebeko

Customer-focused Sales & Customer Service Consultant with 10+ years' experience in the financial services and banking sector. Although I do not have formal work experience in Conveyancing. I have obtained the relevant qualifications and training that have prepared me with the necessary knowledge and skills to perform effectively in this role.

Through my studies, I have developed strong communication, problem-solving, and teamwork skills. I am a quick learner, highly motivated, and eager to apply my knowledge in a practical work environment. I am confident that my dedication, positive attitude, and willingness to learn will allow me to contribute meaningfully to your team.

Sales Consultant at Old Mutual (2019-03 – 2022-07)

• Exceeded monthly sales targets by approximately 20% through effective upselling and cross-selling strategies.
• Improved client retention by providing tailored financial solutions and follow-up support.
• Maintained high customer satisfaction by resolving complaints promptly and professionally.
• Conducted client consultations to identify insurance and investment needs.
• Explained policy terms, benefits, and product options to customers.
• Handled high volumes of customer inquiries, queries, and complaints.
• Updated client records and ensured accurate documentation.
• Worked closely with internal teams to ensure policy processing and service delivery.

Sales Consultant at Letsatsi Finance & Loans (2018-06 – 2019-02)

• Consistently ranked among the Top 5 consultants for monthly performance.
• Processed loan applications efficiently, reducing turnaround time for approvals.
• Advised clients on loan products and repayment options.
• Captured and processed financial applications and supporting documents.
• Managed client files and updated loan tracking systems.
• Ensured compliance with company lending policies and procedures.

Customer Service Clerk at ABSA Bank (2007-10 – 2017-08)

• Maintained high transaction accuracy while handling daily banking operations.
• Supported new client onboarding and promoted bank products to increase uptake.
• Recognized for reliability and professionalism in front-office operations.
• Assisted customers with account inquiries, deposits, withdrawals, and card services.
• Resolved customer complaints and escalated complex issues when necessary.
• Verified documentation and supported account opening procedures.
• Balanced daily cash and ensured correct recordkeeping.

National Senior Certificate - Matric - Phateng Comprehensive School (2001)

South African law School -Cirtificate in Conveyancing paralegal