Sharon Bugana
Sales,customer service and management skills .
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About
Dedicated and customer-focused professional with experience in hospitality, lodge management, sales, administration, and customer service. Skilled in managing daily operations, supervising teams, and delivering exceptional guest experiences. Strong communication and organizational abilities with a proven record of handling customer relations, administrative tasks, and operational management in fast-paced environments.
Experience
Lodge Manager at Mela Luxury Game Lodge (2025-07 – Present)
Manage daily lodge operations ensuring high standards of hospitality and guest satisfaction
- Manage daily lodge operations ensuring high standards of hospitality and guest satisfaction
- Supervise lodge staff and coordinate daily duties across departments
- Handle guest reservations, check-ins, and check-outs
- Resolve guest complaints and maintain excellent customer service standards
- Oversee housekeeping, maintenance, and front office coordination
- Ensure smooth running of lodge activities and guest experiences
Customer Care Consultant at Le Morgan (2024-06 – 2025-06)
Handled inbound and outbound customer calls and client recruitment through social media platforms
- Handled inbound and outbound customer calls
- Recruited clients through social media platforms
- Responded to customer enquiries via WhatsApp and other channels
- Assisted walk-in clients and resolved service queries
- Maintained professional communication with clients to ensure satisfaction
Receptionist at Dr Anna Klisiewics (Endocrinologist) (2022-01 – 2023-12)
Welcomed and assisted patients at reception, managed appointments and administrative tasks
- Welcomed and assisted patients at reception
- Managed appointment bookings and administrative tasks
- Answered calls and handled email correspondence
- Communicated with medical aid providers regarding patient claims
- Addressed patient concerns and complaints professionally
- Maintained patient records and filing systems
Sales Consultant at Metropolitan Life (2019-01 – 2022-12)
Focused on customer retention and achieving sales targets through cold calling and client assistance
- Focused on customer retention and achieving sales targets
- Conducted cold calling to recruit new clients
- Assisted clients in completing insurance application forms
- Handled customer queries and provided product information
- Maintained strong customer relationships and service standards
Manager at Steam Chicken (Sandton City) (2017-01 – 2019-12)
Managed daily store operations, staff supervision, inventory, and cash handling
- Managed daily store operations and staff supervision
- Ordered stock and maintained inventory levels
- Conducted daily cash-ups and prepared sales reports
- Managed petty cash and balanced daily cash flow
- Handled customer complaints and ensured quality service
