Shaun Benjamin

Meticulous IT and Microsoft 365 Administrator with proven experience in system administration, user access management, and end-user support. Skilled in managing Microsoft 365 environments, including Exchange, Teams, SharePoint, and Intune device management, with a solid foundation in administrative operations such as documentation, procurement, and asset tracking. Adept at maintaining data protection compliance, enforcing access controls, and delivering reliable service through structured ticketing systems.

Brings a methodical, organised approach to administrative and technical responsibilities, with a track record of supporting internal teams, coordinating events, and ensuring accurate record-keeping across all areas of IT administration.

Helpdesk Support Technician - Tax Consulting S.A.

(2022-01)

• Administered Microsoft 365 environment including Exchange, Teams, SharePoint, and Intune, managing user accounts, permissions, mailboxes, and distribution lists throughout their lifecycle.
• Provisioned and maintained Teams channels, call queues, phone number assignments, and calling policies; created secure data rooms and managed membership access.
• Monitored email quarantine, reviewed flagged messages, and enforced email security compliance to minimise disruption to business communication.
• Ensured data protection compliance by managing access controls and permissions in line with organisational policies.
• Installed, configured, and troubleshot Windows OS environments, deployed and enrolled new devices into Microsoft Intune per organisational protocols.
• Maintained the IT asset register with accuracy; assisted with hardware and software procurement and kept detailed installation documentation with sign-off from the Helpdesk Lead.
• Delivered proactive end-user support via a structured ticketing system, including after-hours assistance; communicated status updates and reported on action items weekly.
• Guided users on security best practices and cyber awareness; responded to incidents and emergencies in line with established response plans.
• Planned and supported end-to-end technical delivery of webinars and live events, covering slide control, audio/visual management, camera testing, and contingency planning.
• Conducted pre-event technical checks (microphones, cameras, internet speed) and implemented backup connectivity solutions to ensure optimal performance.

IT Support Technician - Actom Electrical Products

(2019-01 - 2022-12)

• Installed, configured, and maintained Windows OS, applications, and peripherals (PCs, laptops, printers, phones) across all company branches, including remote support.
• Managed user accounts, permissions, and access controls; created and administered Lotus Notes and domain accounts throughout the user lifecycle.
• Maintained the IT asset register; provided end-user training on business applications and supported Syspro reporting and month-end processing.
• Monitored backup processes, performed troubleshooting to ensure data integrity, and assisted with network connectivity issues.

Bachelor of Commerce - Information Technology - Regent Business School