Shenaaz Ebrahim

Learning & Development professional, educator, facilitator, assessor and project manager with 19+ years of experience across education, training, learner development and project delivery. Strong capability across training programme coordination, instructional design, assessment, quality assurance, stakeholder engagement, resource coordination and project delivery.

Currently Project

Manager and Assessor at Affirmations Training CC and Project Manager at Mi Digital Academy. Combines a Bachelor of Education from the University of the Witwatersrand, MICT SETA Business Analysis NQF Level 6 training, Registered Assessor status and technology certifications. Known for professional communication, learner support, structured problem-solving, quality focus and effective coordination of multiple priorities.

Project Manager & Assessor - Affirmations Training CC

• Facilitate learning sessions and workshops aligned with learning objectives and participant needs.
• Develop and customise training materials, presentations, activities and learning resources.
• Create inclusive learning environments that encourage participation, collaboration and knowledge sharing.
• Evaluate learner understanding through quizzes, group activities, discussions and other assessment methods.
• Provide constructive feedback, learner guidance and targeted support where development needs are identified.
• Coordinate training logistics including scheduling, venues, technology setup and learning-material distribution.
• Gather participant feedback and implement improvements to strengthen learning delivery.
• Develop assessment plans and strategies aligned with learning outcomes and assessment standards.
• Administer assessments using procedures designed to support fairness, validity, reliability and consistency.
• Guide candidates through assessment requirements and clarify expectations.
• Evaluate candidate performance against defined criteria, rubrics and assessment tools.
• Maintain accurate and confidential assessment records and participate in quality-assurance processes.
• Identify performance or assessment issues and apply structured problem-solving and corrective approaches.
• Coordinate training and project activities to ensure deliverables are completed within agreed timelines.
• Work with stakeholders, facilitators and learners to support effective implementation of programmes.
• Assist with planning and allocation of resources required for successful learning delivery.
• Monitor programme progress, identify operational challenges and maintain project documentation and reporting.

Project Manager - Mi Digital Academy

(2021)

• Develop project plans covering scope, objectives, timelines, budgets, resources and risk-management requirements.
• Lead and coordinate project teams, delegate responsibilities and provide direction for successful delivery.
• Manage communication with clients, team members and senior management to maintain alignment and expectations.
• Allocate resources to meet project milestones, timelines and budget requirements.
• Identify project risks and implement mitigation strategies to minimise disruption.
• Establish and monitor quality standards to ensure deliverables meet client and organisational requirements.
• Monitor project expenditure and budget allocations and implement adjustments where necessary.
• Track timelines and take corrective action to address potential delays.
• Manage changes to scope, timelines and objectives, ensuring documentation and stakeholder communication.
• Resolve project-related challenges using structured analysis and practical problem-solving.
• Prepare project progress reports, status updates and supporting documentation for stakeholders and sponsors.
• Develop client relationships by understanding requirements and maintaining service delivery.
• Coordinate procurement, vendor selection, contract negotiation and vendor management.
• Lead project closure, evaluation and lessons-learned activities to identify continuous-improvement opportunities.

Educator - Teaching Experience — Abu Dhabi - Abu Dhabi

(2012 - 2019)

• Delivered structured learning programmes to diverse learners in an international educational environment.
• Developed lesson plans, learning materials and activities aligned with curriculum objectives.
• Managed classroom environments, learner engagement and development.
• Designed and implemented assessments to measure learning outcomes and provided developmental feedback.
• Identified areas requiring academic intervention and supported learner progress.
• Integrated technology into learning delivery to improve engagement and digital literacy.
• Collaborated with colleagues and stakeholders to support learner success.

Educator - MH Joosub Secondary School

(2007 - 2012)

• Delivered curriculum-aligned teaching and learning programmes and maintained learner administration.
• Planned lessons, learning activities and assessments and monitored learner performance.
• Supported learners experiencing academic challenges and provided developmental feedback.
• Collaborated with colleagues and stakeholders to improve learner outcomes.

Bachelor of Education - Education - University of the Witwatersrand (2003 - 2006)