Sheree Kok

Experienced and detail-oriented professional with over 15 years of success in operations management, financial administration, logistics coordination, and office support across fast-paced, service-driven environments. Proficient in managing accounts payable/receivable, bank reconciliations, invoicing, and credit control with high accuracy. Skilled in Sage, ERP platforms, CRM systems, and advanced Excel for streamlining financial processes, optimizing workflows, and enhancing operational efficiency.

Certified in Operations Management and Financial Management of a Business Operation from the University of the Witwatersrand. Recognized for implementing process improvements, maintaining audit-ready records, and driving team productivity. Brings strong analytical thinking, cross-functional collaboration, and a results-driven mindset adaptable to a wide range of administrative and operational functions.

Debtor, Creditor, and Claims Administrator - Bluu Car Rental - South Africa

(2021-03 - 2025-05)

• Process creditor and debtor transactions with 99% accuracy using Sage and Excel, reducing monthly reconciliation errors by 35% through structured workflows.
• Resolve customer claims 40% faster by optimizing CRM documentation processes and introducing templates to streamline cross-functional communication and response times.
• Support audit readiness by improving financial data accuracy 25%, implementing validation checks and compliance protocols across all accounts payable and receivable functions.
• Lead a 6-person team that boosts departmental productivity by 45%, earning Team Leader recognition for consistent performance from 2022 through 2025.

Senior Rental Agent - Budget Car Rental - South Africa

(2007-12 - 2018-06)

• Handled rental transactions accurately and professionally, optimizing fleet software to improve turnaround time by 32% across daily operations.
• Trained new team members on rental systems and procedures, reducing contract processing errors by 28% across multiple locations.
• Utilized ERP tools to enhance billing accuracy and streamline data entry, helping maintain consistency in daily account tracking.
• Collaborated with finance teams to reconcile rental revenue, achieving 99% accuracy using Excel pivot tables and internal validation tools.

Relief Officer - Bidvest Car Rental - South Africa

(2007-10 - 2018-05)

Provided operational support across multiple branches. Helped reduce service disruptions during peak periods by improving dispatch accuracy through detailed vehicle movement logging and consistent use of fleet tracking software.

Workshop Clerk - Bidvest Car Rental - South Africa

(2007-02 - 2007-09)

Managed vehicle service scheduling, inventory tracking, and maintenance documentation. Improved compliance by implementing structured service logs, minimized parts shortages through proactive ordering, and maintained audit-ready workshop records.

Online English Teacher

Experienced online English teacher with three years of teaching students from diverse international backgrounds. Skilled in teaching learners of all ages, including children, young adults, and adults. Adept at creating engaging virtual lessons that improve students' speaking, reading, listening, and writing skills while building confidence in English communication. Strong ability to adapt teaching methods to different learning levels and cultural backgrounds.

Certificate - Operations Management - University of the Witwatersrand, Johannesburg (2024-09 - 2024-11)

Certificate - Financial Management of a Business Operation - University of the Witwatersrand, Johannesburg (2023-05 - 2023-07)

Certification - International TEFL/TESOL 120 hour Certification - ITTi International learning institute South Africa (2020 - 2020)