Sales Development Representative at MyJobManager (2026-03 – Present)
- Conducted outbound prospecting via cold calling, email, LinkedIn, and SMS campaigns to generate qualified sales opportunities.
- Scheduled appointments and strategy consultations for senior sales consultants and account executives.
- Handled objections professionally and effectively to maintain prospect engagement and secure meetings.
- Monitored appointment attendance rates and conducted reminder follow-ups to reduce no-shows.
Sales Development Representative at SalesSources (2026-05 – 2026-06)
- Conducted outbound prospecting via cold calling, email, LinkedIn, and SMS campaigns to generate qualified sales opportunities.
- Identified and engaged decision-makers across small and medium-sized businesses.
- Qualified prospects using discovery questions to assess marketing needs, budget, authority, and readiness to buy.
- Scheduled appointments and strategy consultations for senior sales consultants and account executives.
- Managed and maintained prospect data within CRM systems, ensuring accurate records and pipeline visibility.
- Consistently achieved and exceeded daily and monthly activity targets for calls, conversations, and appointments booked.
- Followed up with leads through multi-touch outreach sequences to improve engagement and conversion rates.
- Researched target industries and businesses to personalize outreach and increase response rates.
- Collaborated with marketing and sales teams to refine lead qualification criteria and outreach messaging.
- Handled objections professionally and effectively to maintain prospect engagement and secure meetings.
- Monitored appointment attendance rates and conducted reminder follow-ups to reduce no-shows.
- Generated new business opportunities through strategic outbound lead generation initiatives.
- Built and nurtured relationships with business owners, directors, and key stakeholders.
- Reported weekly pipeline activity, lead quality metrics, and appointment performance to management.
- Assisted in developing outreach scripts and call frameworks to improve conversion rates.
Team Leader at Ubuntu Markets (2025-11 – 2025-12)
- Led client retention strategy to stabilize and expand recurring revenue streams.
- Managed daily operations of high-volume sales floor, driving performance accountability.
- Designed incentive structures aligned with monthly sales targets.
- Coached and developed agents to improve productivity and engagement.
Retention Manager at Global Call Center Solutions (2025-01 – 2025-10)
- Led client retention strategy to stabilize and expand recurring revenue streams.
- Managed daily operations of high-volume sales floor, driving performance accountability.
- Designed incentive structures aligned with monthly sales targets.
- Coached and developed agents to improve productivity and engagement.
Retention Manager at Global Call Center Solutions (2024-01 – 2024-12)
- Led client retention strategy to stabilize and expand recurring revenue streams.
- Managed daily operations of high-volume sales floor, driving performance accountability.
- Designed incentive structures aligned with monthly sales targets.
- Coached and developed agents to improve productivity and engagement.
Conversion Manager at Global Call Center Solutions (2023-04 – 2023-12)
- Built and led a new business conversion team with structured KPI frameworks.
- Conducted individual performance reviews to improve close ratios.
- Designed incentive structures aligned with monthly sales targets.
- Coached and developed agents to improve productivity and engagement.
- Maintained call quality standards and compliance controls.
Conversion Agent at Global Call Center Solutions (2023-01 – 2023-04)
- Cold calling leads and converting them into clients for the company.
- Onboarding new clients onto the system and going through KYC verification
- Helping clients fund their accounts through various payment methods, eg, Crypto, card, payments, wire solutions, EFT's
- Assisting new agents if needs be and closing their sales
- Always obtaining product knowledge to enable me to increase my sales growth
Assistant Engineer at Star of Life Emergency Trading (2022-06 – 2022-12)
2022 MSE walls as part of the upgrade of the N3 national route of South Africa. Star of life had been employed by Rumdell cape construction to construct the MSE wall which was critical to ensure the extension of the N3 national route. As the Technician on site my duties were to interpret Engineering designs to the team, work with topographical surveyors to ensure correct levels were set out as per the design, solve and amend any problems we had on the ground that did not correspond with the design, ensure a high standard of workmanship was being carried out by my team, take daily and monthly measurements of work done, fill out daily diaries, conduct payment certifications with the main contractor and attend progress meetings monthly as well as to give weekly feedback to my employer.
- Contributed to MSE wall construction for the N3 National Route upgrade.
- Interpreted engineering designs and coordinated with surveyors.
- Conducted measurement certification and resolved on-site discrepancies.
- Providing technical advice to staff
- Taking measurements and doing payment certification
- Supervising and overseeing production of projects
Assistant Engineer at Nelson Allopi & Associates (2020-01 – 2022-05)
During my time served on site with this company i learned extensively about various construction and engineering methods used in the industry as the project dealt with at the time involved constructing two massive warehouses which were 1200 square meters each, during my time here we covered every design aspect from the foundation of the structure to the roof as well as reinforcing the earth and area surrounding the buildings
- Supervising staff and overseeing production of projects
- Providing technical advice
- Conducted measurement certification and resolved on-site discrepancies.
- Conducting payments and ordering of materials
- All admin and invoicing.
- Interpretation of Engineering Designs
Sales Executive at Mens Shoe Center (2017-09 – 2019-12)
- Meeting monthly sales targets and interacting with customers
- Stock control and admin management
- Filled out a government tender for an order of 200 pairs of shoes and won the tender, thereafter, assisted with compiling the order and delivering the shoes to the hospital it was required at
Sales Assistant at Raw Security (2015-05 – 2017-02)
- Managing stock
- Interacting with clients and promoting sales items
- Daily and weekly cash ups
- Keeping up to date of product knowledge of sales items
- Overall management of store
