Tshepang Masisi

Dynamic and results-driven Sales & Operations Professional with nearly 20 years of experience across FMCG, retail, and business development environments. Proven ability to lead large teams, manage high-volume operations, and deliver end-to-end business solutions—from planning and procurement to execution and client satisfaction. Experienced in engaging both technical stakeholders and executive decision-makers, with strong communication, negotiation, and presentation skills.

Adept at managing complex sales cycles, building long-term client relationships, and driving revenue growth through strategic planning and operational excellence. Self-managed, highly organized, and target-driven, with working knowledge of CRM systems and digital tools, including MS Office 365 and sales tracking platforms.

Sales & Operations Manager at Shoprite Checkers (2013-03 – 2024-12)

Managed full-scale Fresh Food operations, overseeing a workforce of 100+ employees across multiple departments.

• Drove sales performance through strategic planning, promotions, and customer-focused execution.
• Engaged with both operational teams and senior management to align business goals and performance targets.
• Managed procurement, stock control, and supplier coordination to ensure efficient supply chain operations.
• Oversaw equipment usage, maintenance coordination, and compliance within food production environments.
• Maintained strict adherence to OHSA, HACCP, and R638 standards.
• Analyzed financial reports, monitored gross profit margins, and implemented cost-saving initiatives.
• Resolved customer and operational challenges through structured problem-solving and stakeholder engagement.

Supervisor at Laduma Sales (2011-07 – 2012-12)

• Supervised merchandising teams and ensured compliance with retail and brand standards.
• Coordinated promotional campaigns and executed in-store marketing strategies.
• Managed relationships with store management and ensured contractual service delivery.
• Provided coaching, performance management, and team development.

Merchandiser at Tiger Brands Field Services (2005-12 – 2010-06)

• Managed product placement, stock levels, and merchandising execution across retail outlets.
• Gathered market intelligence, including competitor pricing and promotional activity.
• Built strong working relationships with store managers and stakeholders.

Director | Business Development & Operations at Tmcs Solutions Pty Ltd (2023-01 – Present)

• Provide production support services including equipment rental, logistics, and client coordination for media productions.
• Engage with clients, suppliers, and partners to deliver end-to-end solutions for projects.
• Manage budgeting, procurement, and operational planning for business growth.

Founder | Operations Manager at Chila Nathi Carwash & Services

• Established and manage a carwash and service business, including marketing, customer service, and operations.
• Implement pricing strategies, subscription models, and customer retention initiatives.

Chairperson at National Civic Development Forum (NPO)

• Lead strategic initiatives focused on socio-economic development and infrastructure projects.
• Engage with government stakeholders and community leaders.
• Manage projects, coordination, and compliance within the organization.

Electrical Engineering in Engineering – Motheo TVET College (2004-12)

Grade 12 – Ikaelelo High School (2002-12)