Sibusiso Mbongeni

Dedicated and results-driven administration, customer service and sales professional with several years of experience across call centre operations, insurance sales, customer service, administration, driver onboarding and e-hailing fleet support. Experienced in handling high-volume customer interactions, maintaining accurate records, capturing data, onboarding drivers, managing fleet information and providing efficient administrative support. Currently completing a Higher Certificate in Public Administration and Management at IQ Academy, with completion expected in November 2026.

I am highly organised, computer literate and comfortable working in fast-paced environments where accuracy, confidentiality, customer service and meeting deadlines are essential. I am seeking opportunities in administration, data capture, customer service, fleet administration, operations, sales coordination, logistics support and public-sector administration, where I can apply my existing experience while continuing to develop professionally.

Admin Agent / Fleet Administration - BOLT(BPO)

(2023-01 - 2025-12)

• Provided administrative support for an e-hailing fleet operation.
• Assisted with the onboarding and registration of drivers onto the e-hailing platform.
• Captured and maintained accurate driver and vehicle information.
• Verified and processed documentation required for driver onboarding.
• Maintained and updated fleet records and administrative databases.
• Assisted drivers with administrative queries and onboarding requirements.
• Monitored documentation and followed up on outstanding information.
• Managed high volumes of administrative requests while maintaining accuracy.
• Assisted with fleet-related reporting and maintaining up-to-date records.
• Communicated with drivers and relevant stakeholders to resolve administrative issues.
• Supported day-to-day fleet administration and operational activities.
• Used computer systems and spreadsheets to capture, update and organise information.
• Maintained confidentiality when dealing with driver, vehicle and business information.
• Key skills gained: Fleet Administration, Driver Onboarding, Data Capture, Record Keeping, Customer Support, Telematics/Fleet Operations and Administrative Coordination.

Call Centre Agent / Sales Agent - AFFINITY HEALTH

(2022-01 - 2023-12)

• Handled inbound and outbound customer interactions.
• Promoted and sold short-term insurance and health-related products.
• Conducted customer needs assessments and recommended suitable products.
• Generated sales through outbound calling campaigns.
• Explained product benefits, terms and requirements to prospective customers.
• Maintained professional communication with customers throughout the sales process.
• Captured customer information accurately on internal systems.
• Followed sales processes and company procedures.
• Handled customer questions and objections professionally.
• Worked towards individual and team sales targets.
• Maintained accurate customer records and followed up on potential leads.
• Delivered a professional customer experience while working in a high-volume call-centre environment.
• Key skills gained: Sales, Customer Service, Outbound Calling, Lead Generation, Communication, Target Achievement and CRM/Data Capturing.

Call Centre Agent / Sales Agent - I-TALK FINANCIAL SERVICES

(2021-01 - 2021-12)

• Conducted outbound calls to prospective customers.
• Promoted and sold short-term insurance products.
• Identified customer needs and explained appropriate product options.
• Generated leads and converted prospects into customers.
• Handled customer enquiries and objections.
• Captured customer information accurately.
• Maintained professional telephone communication.
• Worked towards daily, weekly and monthly sales targets.
• Followed company sales procedures and compliance requirements.
• Provided customers with professional assistance throughout the sales process.
• Key skills gained: Telephone Sales, Customer Service, Lead Generation, Persuasion, Communication and Target-Based Selling.

Higher Certificate - Public Administration and Management - IQ ACADEMY (2026-11)

National Senior Certificate - MADIBA SECONDARY SCHOOL (2018-12)