Sibusiso Nyembe

I am an energetic success driven IT professional who enjoys helping people as well as learning and teaching new skills. I have an incredible amount of patience as well as strong communication skills, which allows me to work well with individuals and teams from all backgrounds

I am always fascinated about the ever changing industry of IT, and how much information is shared among this community. I am excited to be part of it

Below are my core strengths and Technology proficiencies based on learning and experience :

Core Strengths

Customer Service

Tier 1 level 1 troubleshooting

Help desk ticketing system

Active Directory User Management

Office 365

Operating systems- Windows 7,10, Server 2012

Desktop Applications: Office 365

Ticketing system: Spiceworks

• Security: Windows Defender In addition to my daily work, I keep myself up to date with new technologies through courses, books, blogs and social media.

• Provided level 1 helpdesk support to customers that had issues via Spiceworks & telephone, with a focus on ensuring customer satisfaction while communicating progress with end users. 
• Assisted with installing new technologies and teaching end users how to operate them (Google programs, Windows 10, Windows 8, Windows 7) 
• Timely troubleshooting and support of laptops, hardware and software and connectivity issues 
• Microsoft 365 knowledge and troubleshooting (Word, Excel, Teams, PowerPoint Etc.) 
• Was responsible for setting up multimedia equipment for meetings and conferences. 
• Was responsible for auditing desktops and making sure that they are up to date. 
• Was responsible for creating accounts/profiles and joining computers to the domain for new users 
• Was responsible for maintaining operating systems by updating, configuring software and replacing PC components Responsible for granting Active Directory groups, NTFS file and folder permissions. 
• Responsible for granting permissions and mapping network drives 
• Performed password reset and unlocks. Installed CAT5 cabling for LAN, installed switches and access points.
• Performed troubleshooting of Android technical issues on employee cell phones.

• National Certificate: Information Technology: System Support
• National Certificate: Information Technology: Systems Development
• CCNA 200-301
• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft Certified: Azure Fundamentals
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• CompTIA A+