Simphiwe Jele

I am diligent, hardworking and reliable person. I would be delighted to be part of an organization where my experience and skills will add value to its success as well as expand my knowledge while contributing towards the success and growth. I have managed to acquire a substantial amount of knowledge over the past years and acknowledge I still have many more learning years ahead of me.

I am eager and willing to learn from any person that is willing to share their knowledge, experience or expertise with me, regardless of their, stature, position or area of expertise.

UIF Support Agent - Alteram Solutions

(2025-09)

Alteram Solutions is a South African ICT (Information and Communication Technology) company.

• Responded to high volumes of client enquiries regarding UIF benefits, claim status, and required documentation.
• Assisted clients with uFiling registrations, password resets, and troubleshooting online application issues.
• Guided applicants through UIF processes for unemployment, maternity, illness, adoption and death benefits.
• Verified client information, including ID numbers, employment history, employer declarations and banking details.
• Captured and updated client data accurately on the UIF and Department of Labour systems.
• Investigated and resolved issues such as delayed payments, incorrect claim details and employer non-compliance.
• Escalated complex or unresolved cases to senior agents or relevant UIF departments.
• Educated clients on UIF rules, eligibility, timelines, and required supporting documents.
• Provided high-quality customer service while maintaining client confidentiality and professionalism.
• Logged all interactions and maintained accurate records for follow-up and reporting purposes.
• Met performance targets related to call handling time, resolution rate, and customer satisfaction.

Fraud Consultant (Inbound) - Standard Bank

(2023-06 - 2024-05)

Learnership

• Fraud consultant (inbound)
• Blocking clients cards and accounts if the is any fraudulent activity's happening on the clients account
• Opening fraud cases for the clients (online, transactional and card fraud cases)
• Ordering new cards for the clients after blocking them
• Opening fraud cases for business accounts.
• Delink and deregister client online profile.

Learnership - End User Computing - Izithelo Strategic Partners

(2022-06 - 2023-06)

Learnership

• Attended once a week
• Equipped with the skill to effectively use computer systems and software in a workplace environment.
• Mastering various applications like word processor, spreadsheets and email.
• Understanding basic IT principles and problem solving techniques related to computer use.

Learnership - IT Support - Praesignis

(2022-02 - 2022-11)

Learnership

• Learning about IT Support
• Had a 12 weeks study program on AWS cloud practitioner

Technician and Driver - Luvuno Safety Window Tint

• Supply and install of smash and grab window film on cars
• Supply and install window film building windows, shower doors and ext.
• Supply and install vinyl film
• Driver

Kitchen Staff - Macdonald

(2016-01 - 2016-12)

• Cooking in the kitchen and preparing customer meals
• Cleaning
• Customer services

Diploma - Accounting and Financial Computing - Rosebank College (2016-01 - 2020-12)

Matriculated - Steysrus High School (2015-12)

NQF Level 4 - IT Support - Praesignis (2022-02 - 2022-11)

NQF Level 3 - End User Computing - Izithelo Strategic Partners (2022-06 - 2023-06)

NQF Level 5 - Banking Certificate - Standard Bank (2023-06 - 2024-05)