Hope Ramotubeng

Seasoned and dedicated Support Engineer with extensive experience in technical support, customer service, IT consulting, and sales support across multiple industries. Skilled in troubleshooting technical issues, maintaining system functionality, software support, customer relationship management, and resolving computer-related problems efficiently. Strong analytical thinker with excellent communication skills and a proven ability to deliver high levels of customer satisfaction in fast-paced environments.

Support Engineer - Ecotech Converge

(2024-01)

• Troubleshoot technical issues and provide customer support for system-related incidents.
• Maintain system functionality through software updates and network configuration support.
• Diagnose and resolve user issues efficiently to ensure minimal downtime.
• Provide technical guidance and support to end users.

Insurance Sales & Motor Industry Sales Agent - My Auto Care

(2020-01 - 2022-12)

• Managed sales of month-to-month and rent-to-own vehicle solutions for SA Taxi Finance.
• Conducted outbound cold-calling campaigns to offer insurance quotations.
• Assisted clients with low ITC scores to obtain vehicle pre-approvals.
• Built strong customer relationships through excellent communication and service.

IT Consultant - UCS Solutions

(2013-01 - 2015-12)

• Received, logged, and dispatched service requests to appropriate teams.
• Provided technical support for a broad range of hardware and software issues.
• Escalated unresolved technical incidents according to operational procedures.
• Mentored and supported junior technical support staff.

Customer Support Technician - Fujitsu Services

(2009-01 - 2012-12)

• Logged and managed customer service requests for technical support.
• Resolved hardware and software-related customer issues.
• Provided guidance and support to less experienced technical agents.
• Maintained high levels of customer satisfaction and service quality.

Call Center Agent - IBM

(2008-01 - 2008-12)

• Logged hardware and software support calls accurately.
• Provided professional customer interaction and issue documentation.

Matriculation - Benoni Educational College (2007-12)

Call Center Certificate - Cornerstone College (2008-12)

Cabin Crew Licensing - EPT Aviation Training (2015-12)

Online Certifications - Alison Empower Yourself (2025-12)