Sinalo Gontshi

Dedicated IT professional with 3+ years of hands-on experience in computer lab management and technical support. Currently completing NQF Level 5 in IT Support Systems, building on CompTIA A+ and IT Tech Support qualifications. Proven track record in maintaining lab environments, providing first-line technical support, and teaching digital literacy skills to diverse learners.

Computer Lab Facilitator at Click Learning, Mogobeng Primary School (2021-08 – Present)

• Managing and maintaining computer lab assets: ensuring optimal functionality of hardware and software through regular updates, resource optimization, and robust safety and security measures.
• Providing first-line technical support: resolving and reporting technical issues within the lab, delivering troubleshooting assistance to users and fostering a seamless user experience.
• Planning and organizing lab environment: strategically organizing the lab's layout to maximize efficiency, ensuring effective resource utilization and creating a conducive learning atmosphere.
• Enforcing Lab Policies and promoting responsible use: implementing and enforcing lab policies, promoting acceptable user behavior and addressing instances of misuse to maintain a safe and respectful learning environment.
• Collaborating with school staff and employer: working closely with colleagues and school staff to integrate interventions into the curriculum, ensuring consistent use of programs throughout school terms.
• Teaching basic computer skills and supporting learning: educating users on fundamental computer skills, promoting responsible technology use, and providing ongoing support to enhance users' digital competencies.

Cooker/Food Handler at Fumana Comprehensive School, Katlehong (2019-01 – 2020-12)

• Preparing large quantities of food from established recipes and menu.
• Store prepared food, and serve food to students during meal times.
• Clean kitchen and working area at beginning and end of shift, and throughout the day.

Class Cleaning at Izibuko Primary School, Katlehong (2021-01 – 2021-06)

• Cleaning and wiping down the floor, windows and desks.
• Handle cleaning products safely, including harsh chemicals.
• Sweeping and mopping floors.

NQF Level 5 in IT Support Systems – Camblish Training Institute (2024-01 – 2025-11)

IT Tech Support (NQF 4) in IT Tech Support – iLearn (2024-03 – 2025-03)

Grade 12 – Nozuko Senior Secondary School (2016-01 – 2016-12)