Sindiswa Booi

Over 6 years customer service experience

Gooday,

I refer to any call center specialist vacancy that you may have availible.

I am very keen to apply for the position and I have enclose my CV for your consideration.

As a call center agent in a shared service Centre, I was responsible for managing inbound calls, peer training and supporting fellow staff members, allocating workloads and tasks and ensuring that service standards are met.

I also liaise regularly with others to discuss company procedures, standards and goals to ensure that my team operates towards all of them.

I also have experience of quality monitoring, assessing outcomes and devising new systems of working to improve efficiency.

I am an excellent communicator, with a supportive and understanding manner.

I am able to handle customer complaints effectively and remain calm under pressure.

I believe that my leadership skills make me an ideal candidate for the post of customer service specialist in your company and I would appreciate the opportunity to discuss them in greater detail at interview.

Thank you for your time.

I look forward to hearing from you.

Yours sincerely

Sindiswa Booi

Matriculated in 2007