Technical customer service
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Over 6 years customer service experience
Gooday,
I refer to any call center specialist vacancy that you may have availible.
I am very keen to apply for the position and I have enclose my CV for your consideration.
As a call center agent in a shared service Centre, I was responsible for managing inbound calls, peer training and supporting fellow staff members, allocating workloads and tasks and ensuring that service standards are met.
I also liaise regularly with others to discuss company procedures, standards and goals to ensure that my team operates towards all of them.
I also have experience of quality monitoring, assessing outcomes and devising new systems of working to improve efficiency.
I am an excellent communicator, with a supportive and understanding manner.
I am able to handle customer complaints effectively and remain calm under pressure.
I believe that my leadership skills make me an ideal candidate for the post of customer service specialist in your company and I would appreciate the opportunity to discuss them in greater detail at interview.
Thank you for your time.
I look forward to hearing from you.
