Siphelele Goqa

Running machines such as plastic molding product and other equipment used in the production of paper and plastic packaging products Ensure the products meet the quality standards Adhering to health and safety regulations, wearing gloves and maintaining a clean and organized work environment

Machine operator (casual) at Mpact (2020-12 – 2021-06)

• Running machines such as plastic molding product and other equipment used in the production of paper and plastic packaging products
• Ensure the products meet the quality standards
• Adhering to health and safety regulations, wearing gloves and maintaining a clean and organized work environment
• Maintaining accurate records of production and quality control results
• Report immediately to maintenance team once the machine stop working

Finance administrator (accounts payable – rents) at Clicks (2021-06 – 2022-02)

• Reconciling of landlords and service providers accounts to balance on monthly basis
• Paying recoveries to landlords and municipalities on monthly basis
• Paying accounts for foreign stores
• Ensuring accounts have been authorized according to the required financial procedure
• Monthly exposure report
• Weekly report
• Calculations of monthly turnover reports
• Annual turnover calculations for landlords
• Preparing payments on weekly and monthly basis
• Attending and resolving account queries
• Rates calculations for annual increases
• Monthly rates provisions for accounts

Online Sales Consultant at Foschini (2022-02 – 2025-06)

Ambitious online sales consultant skilled in pitching and closing high-value sales. Develops and nurtures customer relationships to achieve profits and retention targets.

• Managed online metrics and made recommendations for continued improvement and optimization
• Analyzed online sales data and developed action plans to improve margin, revenue and processes
• Generated monthly sales reports and shared insights and recommendations to drive sales

Sales Consultant at Foschini (2025-06 – 2025-09)

• Achieved company targets by implementing successful sales strategies
• Resolved customer issues and complaints with quick thinking problem – solving
• Listened intently to customers to identify upselling opportunity
• Cultivate strong client relationships through exceptional after- sales service, enhancing customer loyalty
• Handled credit and debit payment processing to complete purchasing experience

Intern Business Management at Foschini (2025-09 – Present)

• Created presentations and printed important documents to prepare for staff meetings
• Shadowed daily activities of office staff to gain understanding of scope of work
• Coordinating meetings and schedules for senior management, improving organizational efficiency
• Handled customer inquiries via email and telephone, delivering exceptional service and fostering positive relationship
• Handled phone calls and responded to emails on behalf of staff, keeping senior members free to focus on large issues

Diploma in accounting science – University Of South Africa

Diploma in business management – West Coast College

Matric – Kuyasa s.s.s