Business Development Consultant / Lead Generation Specialist - Worldwide Staffing - Durban, South Africa
(2025-12 - 2026-08)
Drove new-business growth for the organization, generating monthly revenue of R50,000+ through strategic prospecting and outbound sales.
- Identified and developed new business opportunities via cold outreach, LinkedIn networking, email campaigns, and telephone engagement.
- Built and maintained relationships with HR executives, hiring managers, operations managers, and business leaders across multiple industries.
- Scheduled qualified sales meetings for senior business development and account management teams.
- Qualified leads by assessing recruitment needs, workforce challenges, budgets, and decision-making processes.
- Presented the company's Temporary Employment Services (TES), permanent recruitment, executive search, and outsourced staffing solutions to prospective clients.
Customer Support Specialist - PlayHQ / Procera - Durban, United Kingdom
(2025-07 - 2025-10)
Delivered a time-critical, 4-week compliance project for 1,000+ Basketball England clubs ahead of the 2025 season, preventing registration fund delays.
- Proactively managed outreach to clubs with incomplete verification, achieving 100% compliance within the project timeline.
- Guided administrators through documentation and payment verification, reducing turnaround times and improving satisfaction.
- Captured client timelines and sentiment to prioritize follow-ups and maintain high service standards.
Customer Experience Advisor – Offshoring Department - Procera - Durban
(2025-02 - 2025-07)
- Sourced and qualified B2B contacts using ZoomInfo and public business directories.
- Conducted 80–100 outbound calls daily to decision-makers and gatekeepers, booking meetings for the Growth Team.
- Maintained accurate records in Excel, ensuring follow-up efficiency and data integrity.
- Partnered with XSELLerate agency to refine outreach strategies, improving call-to-appointment conversion by 15%.
- Consistently achieved or exceeded daily call and weekly meeting quotas.
Appointment Setter (Contract – APAC) - ECOM Warriors Academy / Procera - Durban
(2024-11 - 2025-02)
- Managed inbound and outbound lead follow-ups, qualifying prospects for Account Executives.
- Re-engaged inactive leads through personalized calls and SMS campaigns.
- Maintained a 95% accuracy rate in CRM updates and prospect tracking.
- Met and exceeded daily KPI benchmarks in a high-volume sales environment.
Sales Development Representative Team Lead (EMEA, Americas, APAC) - OfficeRnD / Procera - Durban
(2023-06 - 2024-10)
Promoted from Sales Development Representative to Team Lead after consistently exceeding targets engaging C-level executives, HR, IT, and Facilities Managers.
- Supervised and coached a team of 7 Sales Development Representatives across EMEA, Americas, and APAC, growing the team from 4 to 7 agents.
- Managed 100+ outbound cold and warm calls per day, booking meetings for Account Executives in the US, Australia, and Bulgaria.
- Delivered 100+ lead enrollments weekly, maintaining top-tier performance across regions.
- Re-engaged dormant accounts, churned users, and trial users, generating upsell opportunities and improving retention metrics.
- Leveraged AI tools (ChatGPT, Gemini), Sales Navigator, and ZoomInfo to enhance call scripts, email sequences, and lead-finding strategies.
Data Research Specialist (APAC) - Arealytics SA - Durban
(2021-11 - 2023-01)
- Conducted data verification through outbound calls to tenants and business owners.
- Trained 5+ new associates, improving data collection accuracy and efficiency by 20%.
- Collaborated remotely using Slack, Google Spaces, and Zoom for process alignment.
Marketing Assistant Intern - KwaZulu-Natal Cricket Union - Durban
(2020-10 - 2021-04)
Developed digital content and coordinated press communications to increase brand visibility for the Hollywoodbets Dolphins cricket team.
- Assisted with Facebook, X (Twitter), and Instagram fan engagement, plus event logistics on match days and marketing activations.
- Oversaw venue media logistics and post-match interview coordination for the ICC U19 Cricket World Cup 2020.
- Drafted press releases, created digital content, and supported event operations at Kingsmead Stadium.
