Sithembiso Makhuvele

I'm an IT Technician with working experience of providing advice and practical assistance to system users via IT service desk telephone system, face to face and remote software tools. I’m highly focused with comprehensive understanding of dealing with 1st line support calls. Excellent communicator, capable of explaining technical issues quickly and easy, ensuring timely resolution of problems while providing superior customer service to customers assist pertains to account and technical support.

Made outbound service calls to resolve customer’s problems and inquiries, including but not limited to tech support and account support. Ensured to compute all relevant information into customers account for future reference. Install, configure and maintain software applications, operating systems administration.

Set up administrative passwords, install and maintain anti-virus and security. Very good knowledge of hardware and software, printer installations and configurations.