Siyanda Msibi
Customer service professional with practical experience in customer service, data capturing, record management, and client communication
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About
Customer service professional with practical experience in customer service, data capturing, record management, and client communication, complemented by foundational technical skills in Python, JavaScript, HTML/CSS, SQLite, and Git/GitHub. Hold a Computer Programming Certificate from UNI College, as well as Harvard CS50 certifications in Introduction to Computer Science and Web Programming with Python and JavaScript, demonstrating growing capability in programming, web development, and digital problem solving.
Experience
Sales & Customer Service Assistant - Nunu Does It CC
(2025-10 - 2026-02)
- Delivered day-to-day customer service support by assisting clients with product queries and resolved concerns.
- Captured and updated transaction and promotional information, supporting reliable recordkeeping and daily operations.
- Maintained administrative records, filing systems, and supporting documents to improve workflow efficiency.
- Communicated clearly with customers from different backgrounds, helping to build trust and strengthen service delivery.
- Escalated complex customer issues appropriately, contributing to faster problem resolution and consistent service standards.
- Supported basic stock and operational updates, helping the team maintain accurate information and better coordination.
Rugby Assistant Coach - Northcliff High School
(2025-03 - 2025-09)
- Supported the planning and coordination of training sessions, helping maintain structure, discipline, and smooth session flow.
- Guided and mentored learners during drills and team activities, strengthening communication, patience, and leadership skills.
- Assisted with equipment preparation and session setup, contributing to an organized and safe training environment.
- Helped manage orderly participation during training activities, reinforcing teamwork and time management.
Education
Computer Programming Certificate - UNI College West Rand (2025)
CS50: Introduction to Computer Science - Computer Science - Harvard (2025)
CS50: Web Programming with Python and JavaScript - Web Programming - Harvard (2025)
National Senior Certificate (Grade 12) - Northcliff High School (2024)
