Siyanda Myeza
Motivated and adaptable Network technician, Cyber security and Cloud architecture graduate with at least 2 years of IT experience
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About
Motivated and adaptable Network technician, Cyber security and Cloud architecture graduate with at least 2 years of IT experience. Very eager to apply my recently acquired IT skills into practice, with over 7 years of customer service experience gained at SARS and FNB.
Experience
Seasonal Worker – Client service & Debt Management - South African Revenue Service
(2017-01)
- Respond promptly and efficiently to inbound and outbound contact center inquiries.
- Ensuring prompt, effective and efficient resolution of all walk-in's tax related queries.
- Achieve optimal results in debt collection for outstanding tax accounts.
- Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
- Plan and organize work effectively and efficiently to achieve performance objectives.
- Develop and maintain productive working relationships to achieve predefined objectives with peers and SARS role players.
Customer Consultant – Contact Center - First National Bank
(2012-07 - 2016-07)
- Deliver exceptional telephonic service to clients
- Provide information, solutions and where needed offering additional products and services to existing clients.
- Handling enquiries from clients concerning broader range of more complex products with minimal reference to Team leader.
- Ensure high standards of product knowledge and adherence to protocols to ensure that clients receive accurate and consistent information.
- Manage own development to increase own competence.
Desktop Support Technician - Pro-Networks
(2011-07 - 2011-12)
- Setting up new desktops and printers.
- Backing up user data and moving user profiles.
Education
BCom - Information Systems & Technology - UKZN (2002-01 - 2002-12)
Grade 12, Senior Certificate - Adams College (1997-01 - 1997-12)
