Raymile Small
A proven track record in driving sales and delivering exceptional customer service. Combines strong managerial leadership with an analytical approach to problem-solving and full computer literacy. Adept at streamlining operations and resolving complex issues to enhance the guest experience and team performance.
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About
Highly motivated Management Assistant with 2 years of experience in Educational and Compliance service. Proven ability to multitask efficiently, prioritize tasks, and manage time effectively. Strong proficiency in software or tools, Microsoft Office Suite.
Results-oriented waiter with 3+ years of experience in high-end hospitality. Proficient in food and beverage service, table management, and upselling techniques. Successfully completed a 3-month barista training program, mastering coffee preparation and customer interaction.
Experience
Barista at Fleet Coffee Co. (2024-01 – Present)
Coffee Brewing and Beverage Preparation specializing in espresso extraction, latte art and milk steaming, various brewing methods, and customer service.
- Espresso extraction
- Latte art and milk steaming
- Knowledge of different brewing methods (e.g., pour-over, French press)
- Coffee bean grinding
- Experience with coffee machines and grinders
- Ability to prepare various coffee drinks (e.g., latte, cappuccino, macchiato, mocha)
- Knowledge of different coffee origins and roasts
- Accurate ingredient measurement and recipe following
- Proficiency with cash registers and POS systems
- Knowledge of food safety regulations
- Attention to detail, working under pressure
Barista/Supervisor at Dekkersvlei Paarl (Aquila Collection) (2025-09 – 2026-03)
Work under pressure with coffee knowledge, customer service excellence, coffee trainings, working closely with key suppliers, and inventory management.
- Experience gained: Work under pressure
- Coffee knowledge
- Customer service excellence
- Coffee trainings
- Working closely with key suppliers
- Inventory management
Assistant (Computer Practice N4): Student support service at Boland TVET College Drakenstein Campus (2024-01 – 2024-04)
Provide support to students in Computer Practices N4 and assist classroom lecturers with administrative tasks.
- Provide support to students in Computer Practices N4
- Assist classroom lecturers with administrative tasks
- Arrange and organize classroom materials
- Evaluate and grade test sheets
Assistant: Admin support at Yes 4 Youth (2022-03 – 2023-02)
Provided comprehensive administrative support through document editing, duplication, and supporting teachers in daily tasks.
- Provided comprehensive administrative support through document editing and duplication
- Fostered a motivational environment for creative staff, enhancing workflow efficiency and productivity
- Assisted teachers in daily tasks and supported their needs
- Ensured classrooms were prepared for instructional activities
- Offered support and assistance to teachers as required
Teacher/Education Assistant at Laerskool Van Wyks Vlei Primary (2020-12 – 2022-02)
Assisted in grading papers, administrative tasks, lesson planning, classroom discipline, and coaching school sports activities.
- Assisted in grading papers and aiding the teacher in administrative tasks such as paperwork, copying, and disseminating assignments and documents
- Provided consistent support and assistance to the teacher in daily activities
- Collaborated with the teacher on developing stimulating and interactive lesson plans
- Maintained classroom discipline and managed student behavior effectively
- Took charge of administrative duties including attendance and filing
- Engaged in coaching School sports activities such as Soccer and Rugby
Waiter/Barback at La Residence: The royal portfolio (2018-02 – 2018-12)
5-star hotel waiter and barback with responsibilities in food and beverage service, table management, and upselling techniques in high-end hospitality.
- Maintained a tidy and appealing environment
- Prioritized food handling following strict sanitation and safety protocols
- Demonstrated adept multitasking abilities
- Cultivated a warm, enthusiastic demeanor
- Collaborated with fellow restaurant staff to deliver exemplary service
- Adhered to company policies and standards
- Promptly reported incidents or issues to the manager
- Engaged in staff training sessions and team-building activities
- Prepared daily batches of hot and cold brew coffee, specialty coffee, and tea
- Exhibited a positive and self-driven approach
- Displayed a genuine passion for food and beverages
- Strived to provide guests with a comprehensive and exceptional dining experience
Education
Higher Certificate in Management Assistant N4-N6 – Boland TVET College (2019-01 – 2022-12)
National Senior Certificate (NSC) in Grade 12 – Weltevrede Secondary School (2009-01 – 2013-12)
Skills Programme in Barista NQF Level 2 – Boland TVET College
