Support Desk Agent
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Provide technical expertise and development support for the ETL development team.
•Good understanding of ETL Best Practices in design and implementation
.•On Site resource (Dearborn, MI) required due to frequent interaction with other engineering, operations and development teams.
•Occasional weekend and after-hours work required to implement software upgrades
.•Effectively managed teams of business process consultants.
•Lead process-improvement focus groups as part of the initiative to achieve functional design within it's user systems
.•Work tirelessly to improve the overall performance of the systems by assessing billing, workflow, and customer relationship management and productivity.
•Created innovative and usable solutions
.•Worked well independently and also with others.
•Managed the reporting of business intelligence efforts and all relations to Managed Investments group
.•Developed new corrections and improvements
BSC in Information Technology, Richfield Graduate Institute