Spencer Davies

Client-facing project and operations specialist with experience delivering and refining digital, AI-driven, and operational transformation initiatives across financial services, public and private healthcare, multimedia, manufacturing and QSR environments. Known for optimising internal processes, supporting solution commercialisation, enhancing client engagements, and owning initiatives end-to-end, while bridging business needs, users, and technology. I am passionate about connecting with people, solving complex problems, and turning ideas into measurable results.

Digital Transformation Consultant at PricewaterhouseCoopers (PwC) (2025-01 – Present)

• Currently engaged as a Business Analyst on a global digital transformation initiative for a manufacturing and engineering organisation, documenting processes and requirements across multiple territories, aligning business needs to global Microsoft Dynamics 365 framework ahead of development handover.
• Served as a Scrum Master across enterprise transformation programmes within a Tier-1 insurer's Guidewide core-system modernisation, ensuring delivery continuity across sprint cycles and releases.
• Owned agile ceremonies (daily stand-ups, sprint planning, and backlog refinement) while actively removing blockers and improving team flow across business and technical teams.
• Further led adoption and change management for a large-scale Electronic Patient Record programme for the NHS England, including running clinical stakeholder workshops, tackling resistance to secure platform adoption and negotiating third-party supplier agreements to keep scope, cost, and quality aligned.

Senior Project Manager at MoData, Sunninghill (2024-01 – 2025-01)

• Grew and managed enterprise SaaS transformation and AI automation accounts across financial and multimedia clients, taking ownership from pre-sales and proof-of-value, through to commercial rollout and optimisation.
• Partnered with commerical and technical teams to ensure solutions were scalable, adaptable, and commerically viable post launch.
• Acted as the primary customer contact across delivery, business analysis, client enablement, and change, flexing responsibilities based on client needs to solve a range of operational and technical challenges.
• Successfully transitioned multiple pilots into fully commercialised, revenue-generating software solutions.

Senior Associate Management Consultant at IQbusiness, Rivonia (2022-01 – 2024-01)

• Supported the global expansion of a premier South African QSR brand into Africa, the UAE, Mauritius and India.
• Coordinated and analysed operational, marketing, and sales efforts to support brand positioning and scalable processes in competitive new markets.
• Led Customer Relationship Management (CRM) onboarding initiatives, working closely with stakeholders to enable adoption, improve system and frontline useability, and embedded systems into daily operations.
• Proactively identified, assessed, and communicated potential risks, dependencies, and blockers throughout the agile software development lifecycle to mitigate challenges effectively.
• Produced executive-level governance packs, status reports, and delivery insights.
• Developed and compiled critical technical documentation (context diagrams, ERDs, and process mapping) to support system integration and rollout.

Junior Associate Management Consultant at Junior Associate Management Consultant

• Supported as a Project Manager at a Tier 1 bank for the Group PMO across Risk, Data, and Information Technology target operating model initiatives.
• Maintained programme governance structures, effectively managing stakeholders and proactively raising and addressing risks, dependencies, and blockers.
• Provided analytical and delivery insights that supported programme decision making and execution quality.

Junior Project Manager and Business Analyst at DWD Project (2021-01 – 2022-01)

• Served as a Junior Project Manager and Business Analyst, specialising in operational, training, and system development initiatives within the healthcare sector
• Designed and delivered system training to hospital and healthcare staff, supporting adoption and long-term platform usage.
• Authored Business Requirement Documents (BRDs), workflows, entity mapping, and detailed process documentation to support system development and operational roll-out of delivery initiatives.

Bachelor of Arts in Psychology – University of Pretoria (2017-01 – 2021-01)

Programme in Project Management (PPM) in Project Management – University of Pretoria - Post Graduate School of Technology (2021-01)