Susan Masike

I am a call center agent dealing with customer service. My daily functions include taking orders, data capturing. Resolving customer queries is part of the corr functions and transferring of calls to relevant department. I have 3 years in the industry. I am passionate about customer satisfaction and ensuring that the after call experience is extremely good therefore making customer to choose your service at all times and also referring through word of mouth and good ratings.

Taking orders

Data capturing

Resolving of customer queries

Transfer of calls

Cross/Up selling

Attentive to detail

Matric/ Grade 12 at Athlone Girls High School 2003. English and Afrikaans, Accounting, Business Economics, History and Geography. Studied Sports Management at Boston city campus in 2004