Office Manager and Assistant to C-Suite at Guud Global (2025-03 – Present)
Retrenchment approaching
- Oversee daily office operations and ensure efficient workflows.
- Review office systems and identify cost-saving improvements.
- Arrange care packages or flowers for significant employee life events.
- Ensure HODs follow onboarding and records processes.
- Maintain office supplies and place orders as needed.
- Coordinate office maintenance, repairs, and improvements.
- Manage vendors and negotiate service contracts.
- Ensure workplace health and safety compliance.
- Supervise cleaning staff and support productivity.
- Track and manage office budgets and expenses.
- Provide administrative support to the C-Suite, including calendars, meetings, and travel.
- Act as liaison between executives and stakeholders.
- Handle confidential information professionally.
- Coordinate executive events and conferences.
- Manage executive projects and action items.
Customer service agent at Itec (2023-07 – 2025-02)
Reason for leaving: Career advancement
- Receive and process customer orders for printer toner via phone, email, online platforms, or in person.
- Confirm customer details, printer model numbers, toner cartridge codes, quantities, delivery addresses, and billing information before finalising orders.
- Check stock availability and advise customers on suitable toner options, delivery timelines, and possible alternatives when items are unavailable.
- Prepare accurate quotations, order confirmations, invoices, or delivery notes according to company procedures.
- Follow up with suppliers, warehouse staff, or dispatch teams to ensure toner orders are picked, packed, and delivered on time.
- Track customer orders and provide regular updates regarding order status, delays, backorders, or delivery issues.
- Handle customer enquiries, complaints, returns, exchanges, and toner-related concerns in a professional and helpful manner.
- Maintain accurate customer records, order history, contact details, and communication notes in the company system.
- Identify recurring customer needs and recommend suitable toner ordering schedules or stock replenishment options.
- Ensure all orders are processed accurately to minimise incorrect deliveries, delays, and customer dissatisfaction.
- Liaise with sales, accounts, warehouse, and technical support teams to resolve customer queries efficiently.
- Promote excellent customer service by responding promptly, communicating clearly, and maintaining a positive attitude.
- Assist with administrative tasks such as filing order documents, updating spreadsheets, preparing reports, and monitoring outstanding orders.
- Follow company policies on pricing, discounts, returns, credit limits, and data protection.
- Support the department in meeting service targets, order turnaround times, and customer satisfaction goals.
Personal Assistant to Director and Manager assistant as well as Project manager Assistant to Director at Onsite Control Systems (2020-03 – 2023-07)
Reason for leaving: Career advancement
- All Personal Assistant duties for Director
- Controlling all important documents between internal and external shareholders.
- Overseeing Day to day operations and reporting to Director and manager
- Ensuring compliance to organizations standard including client service
- Arranging meeting by controlling directors and managers Diaries and calendars.
- Keep track of minutes of meetings and send daily reminders to director and manager regarding fundamental tasks that need to be dealt with according to its importance, within the expected time frame.
- Compiling reports, managing database and filling system (Expenses filing)
- Implementing and maintaining procedures and administrative systems.
Project Management Assistance at Onsite Control Systems (2020-03 – 2023-07)
- Assist the Project Manager in coordinating all phases of construction projects.
- Support the development and monitoring of project schedules and timelines.
- Track project progress and report on milestones and deliverables.
- Help organize and attend project meetings, preparing agendas and minutes.
- Maintain project documentation, records, contracts, and correspondence.
- Manage filing systems and document control procedures.
- Prepare project reports, presentations, and status updates.
- Assist with procurement documentation and purchase orders.
- Support the preparation and monitoring of project budgets.
- Track project expenditures and maintain accurate financial records.
- Assist in reviewing invoices, claims, and contractor payment applications.
- Help identify potential cost overruns and report concerns to the Project Manager.
- Conduct site visits to monitor project progress and compliance.
- Assist in coordinating contractors, subcontractors, suppliers, and consultants.
- Monitor adherence to project plans, specifications, and quality standards.
- Report site issues, delays, and risks to the Project Manager.
- Support compliance with health, safety, and environmental regulations.
- Assist in monitoring site safety practices and documentation.
- Ensure project activities comply with building regulations, permits, and company policies.
- Liaise with clients, contractors, architects, engineers, and suppliers.
- Respond to routine project inquiries and provide administrative support.
- Maintain positive relationships with all project stakeholders.
Office Administrator at J.E.F Engineering Agencies (2019-08 – 2020-02)
Reason for leaving: Career advancement
- Carrying out Clerical Duties including minute taking
- Answering the Switchboard, responding to emails
- Performing bookkeeping tasks, invoicing
- Monitoring accounts, and budget tracking.
- Maintaining office filling including job files, delivery note filling
- All filling relevant to companies operations
- Purchasing office Supplies and all equipment need by workshop
Health and Safety Administrator at Safetymax Occupational Health and Safety (2016-09 – 2017-04)
Reason for leaving: Career advancement
- Compiling health and safety files
- Designing Traffic management plans
- Managing switchboard
- Office administration
- Personal assistant to Director
Project Co-Ordinator at Futuretell Communications (2014-11 – 2015-12)
Reason for leaving: Career advancement
- Implementing Health and Safety Processes a construction sites
- Co-Ordinate process with head of department
- Assisting health and safety officer with compiling Site Files
- Assisting in the implementation and development of occupational health and safety policies, procedures and programmes.
- Compiling information for projects cost and operation expenditures
- Record keeping of employees attendance at site
- Scheduling meetings for director and head of department for site inspections and after site visits.
- Ensuring invoices are sent to clients timeously and following up on outstanding payments
- Record Minutes at meetings attended by Director
- Ensuring communication between office and sites are regulated and efficient
- General office administration.
Call Centre Agent Debt Negotiator at Sanclair Financial Solution (2014-05 – 2014-10)
Reason for leaving: Career advancement
- Debt Negotiator to Debtors that have gone into arrears
- Arranging payment plans For debtors
- Recovering debt made by clients
- Ensuring Daily call targets are met
- Counselling clients in difficult financial situations
Bookseller and Administration at Exclusive books Cape Town International Airport (2013-07 – 2014-04)
Reason for leaving: Career advancement
- Promoting new titles and instore promotions
- Responsible for ordering books in Health and sport department
- Handling of Sales
- Sourcing book for Clients in other countries
- Banking and capturing IBST Documentation
- Receiving and Returning IBST.
Internship at Suburban Motor Spares (2012-07 – 2012-12)
6 months internship. Reason for leaving: Career advancement
- Ordering stock and office supplies
- Capturing invoices
- Switchboard
- Sorting debtors and creditors info electronically
Administrator at FutureTell Communications (2011-01 – 2011-12)
Reason for leaving: Weekend Job for Experience
- Admin Assistant
- Switchboard Operator
- Data Capturing
- Operating of Telecommunication Systems Clients use
- Ensuring Invoicing and contracts are captured onto a database
- Liaising with Reps and ensuring their sales packs are completed
