Tamsanqa Steven Bula

I am a well presented, detailed oriented and intelligent individual with superb interaction and communication skills. My strengths include total commitment, prioritizing, multi-tasking, interaction with people, teamwork, working well under pressure, time management and flexibility.

I Provide a Telephonic Customer Support to Customers, Liaising with Pay Monthly customers queries Address telephonic complaints and general queries in a professional manner and in line with set standards Adhere to sound written communication principles. Maintain customer services and promote positive image on the O2 brand offering an overall positive customer experience Escalate Complaints/ enquiries/ information relevant operational to all level departments ·Ensure Complaints questions are answered/resolved in a reasonable timeframe. Follow-up customer enquiries and complaints, if applicable Address complaints referred by various Departments and provide written and verbal feedback according to set standards.

Certificate in Microsoft Excel 2010 Essentials BYTES - Cape Town, Western Cape March 2016 to March 2016 Certificate in Microsoft PowerPoint2010 BYTES - Cape Town, Western Cape January 2016 to January 2016 Certificate in NQF Level 4 National Contact Center Operations Service Seta - Cape Town, Western Cape January 2015 to December 2015 Certificate in Train the Trainer Learn Fast - Cape Town, Western Cape July 2015 to July 2015