Solly Martin

Experienced PC Support Technician with over 8 years of hands-on expertise in computer hardware assembly, hardware/software diagnostics, operating system deployment, and retail inventory control. Proven track record at leading South African tech retailers in managing warranty stock, executing onsite/bench repairs, resolving client technical issues, and providing exceptional customer support.

PC Support Technician / Tech Specialist - Incredible Connection Eikestad

• Perform hardware and software diagnostics on desktops and laptops (Dell, HP, ASUS, Lenovo).
• Execute clean operating system installations (Windows 10/11), system repairs, and driver updates.
• Assist clients with Apple product initial setups, account configurations, and ecosystem integrations (MacBook, iPad, iPhone).
• Resolve user software issues, including Microsoft Outlook account setup, data syncing, and error troubleshooting.
• Process incoming repair stock using internal ticketing systems to track job status, stock booking, and warranty returns.
• Assist customers with clear explanations of technical faults, repair timelines, and system requirements.

Stock Handler & Repair Coordinator - Computer Mania

(2018 - 2024)

• Managed stock receiving, verification, and inventory control for branch incoming and outgoing stock.
• Coordinated inter-branch stock transfers and warranty booking procedures.
• Supported technical staff with stock ingestion, customer repair status tracking, and dispatching.

Computer Technician - Matrix Computer Warehouse

(2015 - 2018)

• Performed diagnostic testing, hardware installations, and component-level repairs on PCs and laptops.
• Executed bench and onsite hardware/software repairs, Windows installations, and malware removals.
• Configured peripheral devices, system drivers, and network/email setups for clients.

Diploma - PC End-User & Support Technician; Includes: A+ Hardware & Software, Windows Server, MS Office, Typing Instruction - Universal College Outcomes (2013-10)

National Senior Certificate (Grade 12) - Subjects: Computer Studies, Economics, Business Economics - Bishop Lavis Secondary School