Tarryn Abrahams

Dedicated and detail-oriented administrative professional with experience in human resources and health sector administration. Skilled in data capturing, information verification, records management, filing and mail administration, with proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and online systems. Demonstrated leadership experience through training and supporting teams in administration processes at the City of Cape Town.

Recognized for reliability, accuracy, strong organizational skills, and the ability to work effectively both independently and within a team. Committed to delivering high-quality administrative support and contributing to efficient organizational operations.

Administrative Support Clerk EPWP at City of Cape Town (2025-10 – 2026-02)

• The management of patient flow to control and maintain order in patient waiting areas, directing patients to the appropriate service points and preventing overcrowding.
• Welcome patients on arrival answer queries assist elderly or incapacitated patients.
• Keep patients informed about waiting times, clinic progress, and provide basic health information or talks when required.
• Handle helpdesk queries, report issues to management and perform additional duties as delegated.
• Maintaining filing systems, handling confidential documents, and organizing office records.
• Answering phone calls, attending to patient inquiries.
• Managing appointments for doctors and maternal visits.

Medical Receptionist at Bassier Medical Practice (2024-04 – 2024-04)

• Independently scheduled and registered patients to ensure minimal waiting time.
• Introduced a new appointment scheduling system, maintained cash receipts, and completed all necessary paperwork to resolve any problems on the balance sheet.
• Check in and out of patients, ensuring accuracy of patient information and completeness of co-pays, charges and insurance information.
• I received and distributed all the mail.
• Maintained the folder system of patients and kept folders up to date.
• Answer basic questions and provide information to patients and family members.
• Helped patients by telephone and in-person to resolve various billing and scheduling issues.

Administration Assistant EPWP at City of Cape Town (2024-01 – 2024-04)

• Providing administrative support to the front house of the reception at St. Vincent Clinic with extracting files of patients attending the clinic.
• Assisting clients at the front desk with booking appointments, feedback on general inquiries regarding the client's visit.
• Answered incoming calls, took and relayed messages, and maintained office access security.
• Created and maintained databases used by multiple office members.

Customer Service Agent at Dash BPO (2023-11 – 2023-12)

• Providing UK clients with product knowledge, placing online orders, tracking the clients' orders, and escalating a query if necessary.
• Answered calls within an established timeline to maintain adherence to quality and service standards.
• Maintain excellent call stats, using scripts and effective communication skills to control calls.

Administrative Intern at Romano Group (2023-06 – 2023-09)

• Updated customers' accounts with manual data entry and efficient scanning of new records.
• Facilitated teamwork with expert handling of administrative support needs.
• Supporting HR department and HR manager directly. Maintaining and organizing employee records, such as personal information and contracts. Updating HR databases which included personal records, new hire, and previous staff members' data.
• Assisted with tax preparation for current quarter and year filings.

Customer service agent at Teleperformance (2023-01 – 2023-03)

• Providing clients with billing and technical support.
• Provide the client with product knowledge regarding purchase.
• Answered calls within an established timeline to maintain adherence to quality and service standards.
• Answered general inquiries regarding company pricing and policies.

Data verifications specialist agent at Exl services SA (2021-11 – 2022-03)

• Verifications done on driving licenses, passports, and identity documents from over 50 countries to check for fraudulent activity within the above-mentioned documents within a timely manner.
• Conducted rigorous quality assurance tests, maintaining the highest standards of excellence.

Call Centre Agent at iiNet/Merchants (2020-01 – 2020-10)

• Displayed positive, professional, and empathetic tone to deliver consistently superior service.
• Completed high volume of inbound and outbound calls within deadlines.
• Took ownership over customer concerns, following issues through resolution.

Diploma in public relations NQF 6 – University of south Africa

End-user computing NQF 3 – Training Force (2026-01)

National senior certificate Grade 12 – Ravensmead Senior Secondary School (2015-11)